Georgia Felice
Glenmore Park,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Department Of Communities And Justice
09.2022 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Booked new inmates into facility and processed inmates for release.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
Customer Service Representative
Bunnings Warehouse
08.2015 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Knowledge and operation of registers processing sales and returns.
- Providing trade quotes and liaising with sales and business merchants.
Skills
- First Aid and CPR Certified
- Complex Problem-Solving
- Inmate Escorting
- Maintain Records
- Contraband Inspections
- Safety and Security
- Active Listening
- Time Management
- Self-Defence Techniques
- Medical Emergency Response
- Search Cells
- Inmate Accountability
- Defensive Tactics
- Firearm Operations
- Observation
- Restraint Techniques
- Operating Telephones
- Sales and Promotions
- Customer Satisfaction
- Customer Service and Assistance
Timeline
Correctional Officer
Department Of Communities And Justice
09.2022 - Current
Customer Service Representative
Bunnings Warehouse
08.2015 - 09.2022
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