Georgia Finch

• Managing payroll data entry and processing for 400+ employees to comply with predetermined company guidelines.
• Performing calculations in overtime, bonuses, and sick hours to provide accurate data to payroll processing database.
• Providing exceptional customer service by managing the payroll email inbox and ticketing platform to answer employee inquiries promptly and in a timely manner.
• Managing end-to-end processing of fortnightly payrolls within strict deadlines.
• Issuing contracts and onboarding new starters using Employment Hero.

This was my first contracted role working in Sydney. I developed my financial accounting skills whilst also liaising with employees from different teams and helping with adhoc reception/admin tasks.

• Accurate journal entry using accounting software.
• Accounts receivable and ensuring daily;y receipting was completed accurately and on a timely basis.
• Bank reconciliations.
• Preparing letters and sending out to tenants.
• Answering calls from tenants and forwarding onto the correct team.
• Schedule appointments, meetings and booking rooms.

My role as client accountant involved preparing financial information particularly for healthcare clients, as well as managing my own client portfolio. My organisation and expertise allowed me to accurately produce financial information whilst also offering advice and manage accounting queries.

• Accounts payable and receivable - Accurate invoice entry onto software, Allocation of invoices against bank receipts and payments, Reports to identify outstanding amounts.
• Bookkeeping and data entry - Allocation of a high volume of transactions, Journal entry using Xero/Quickbooks, Produce reports to support with the preparation of financial accounts, Reconcile bank transactions.
• Answering client phone calls and responding to emails.
• Debriefing financial accounts with clients and providing advice.
• Financial Accounts Preparation (Ltd companies and GP Partnerships) - Balance sheet reconciliations, Fixed Asset schedules, Variance analysis, Management Information.
• Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.

My role as a receptionist and assistant accountant allowed me to develop my accountancy skills and customer service skills. My main responsibilities were:

• Answering the phone to clients and responding to queries.
• Greet and welcome clients in a professional and friendly manner.
• Management of the reception email inbox and responding to clients within a 24hr response window.
• Maintaining a tidy and presentable reception area.
• Placing stationery orders and sending letters directly to clients.
• Bookkeeping and entering invoices onto Xero software.

• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Completed daily tasks accurately and on-time to support shop needs.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Greeted customers entering store and offered assistance with requirements.
• Remained calm and composed in tense situations.
• Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
• Collected payment by cash, debit or credit card to process transactions.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.