Georgia Gavin
Brisbane,
Summary
Dedicated and motivated hospitality professional with extensive experience in luxury and fine dining service. Skilled in delivering exceptional guest experiences through deep menu knowledge, refined service etiquette, and expert wine pairing. Passionate about creating memorable dining moments with precision, professionalism, and strong attention to detail. Eager to contribute expertise in high-end dining environments while continuing to grow in customer engagement, staff development, and service excellence
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Queensland Club
03.2025 - Current
- Supervised daily fine dining operations, ensuring exceptional service standards and guest satisfaction in a high-volume, fast-paced environment.
- Assisted in managing large-scale functions of 500+ attendees by coordinating allergy management protocols and ensuring each section was appropriately catered.
- Managed administrative tasks including bookings, client communications, and event documentation during peak holiday coverage.
Section Waitress/Crew Trainer
Hellenika
10.2023 - 12.2024
- Maintaining extensive Knowledge of 25+ menu items, ranging from the origin of ingredients to cooking methodology to educate diners and answers all the questions.
- Presented each course of the meal to exacting standards established by the chef to create a rich, fulfilling experience for diners.
- Familiarized myself with 35+ bottles of wine and provided in-depth wine pairing recommendations.
- Conducted training sessions for new servers, sharpening the team's skills in upselling and customer engagement.
- Handled events with 50+ people and ensuring every drink, allergy, and food orders are accommodated.
Section Waitress/Barista
Vici Italian
04.2023 - 06.2023
- Hosted guests and ensured all reservations where properly accommodated for.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.
- Received coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Able to close and open restaurant in under 1 hour.
Housekeeper
Fairmont Chateau Whistler
10.2022 - 03.2023
- Strong time management skills and proven history of workplace punctuality.
- Good interpersonal and communication skills.
- Executed daily cleaning, sweeping, mopping, vacuuming.
- Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc.
Team Member
Grill'd Healthy Burgers
03.2021 - 09.2022
- Working as a team in a fast-paced environment.
- Leading people in the front of house.
- Multitasking and doing multiple roles and stations at one time.
- Responsibility to open and close the restaurant at least once or twice a week.
- Training staff members in different roles.
- Dealing with customers and complaints effectively.
- During 2021-2022 I also undertook extra responsibilities and shifts to ensure the restaurant is running smoothly in the Corona Virus outbreak.
Data Entry Operator
IICT
06.2018 - 07.2020
- Processed new stock imaging desktop's, laptops, and mobile devices specifically to customer requirements.
- Administrated customer warranty requests.
- Helped desk support call facilitation.
- Administrated and documented work requests from clients.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Education
High School Certificate -
Lourdes Hill College
Brisbane, QLD11.2020
Diploma - Business
Lourdes Hill College
Brisbane, QLD10-2020
Bachelor - Business
University of South Australia
Adelaide, SA07-2027
Skills
- Customer Service Leadership
- Problem Solving
- Verbal and Written Communication
- Fine Dining
- Relationship Building
- Quick thinking under Pressure
- Staff Training
- Adaptable and Flexible
- Customer Relations
- Multitasking and Time Management
Accomplishments
- Diploma of Business and High School Certificate in the same year.
- Entrusted with handling high priority and VIP customers.
- Supervised team of 4+ waiters on multiple occasions
- Achieved employee of the week seven times while working at Grill'd in 2021.
- Achieved employee of the month while working at Grill'd in 2021.
- Recognised by the the Area Manager, General Manager and Owner for my work ethic and adaptability.
Certification
Certificate III in Hospitality - Aug 2022
First Aid and CPR - Dec 2024
Qld Responsible Service of Alcohol Certificate - Jan 2021
Bartending and Mixology Course - Apr 2025
Timeline
Food and Beverage Supervisor
Queensland Club
03.2025 - Current
Section Waitress/Crew Trainer
Hellenika
10.2023 - 12.2024
Section Waitress/Barista
Vici Italian
04.2023 - 06.2023
Housekeeper
Fairmont Chateau Whistler
10.2022 - 03.2023
Team Member
Grill'd Healthy Burgers
03.2021 - 09.2022
Data Entry Operator
IICT
06.2018 - 07.2020
High School Certificate -
Lourdes Hill College
Diploma - Business
Lourdes Hill College
Bachelor - Business
University of South Australia