Georgia Grinter

Working with a small business has allowed me to be able to work and learn in all different parts of a company.

As an eCommerce and Customer Loyalty Director with Binny, I look after all things customer related as well as the running of our online sales/promotions including the following:

• Daily despatch of orders, customer enquiries and returns.
• Monthly Physical Stocktakes
• Work alongside Management and the Customer Service Team to ensure all customer feedback is onboarded to improve the digital experience.
• Work with Designer & Production on Fit Notes/ Bestsellers constantly to improve return rates & customer satisfaction.
• Working with Marketing team on operation of the website ensuring site content is always accurate and a focus on outstanding customer service.
• Help with content creation also including welcoming & contacting influencers, samples for fashion parades etc.
• Website content is always up to date.
• Customers are responded to daily.
• Customer feedback is considered, and improvements are suggested.
• Positive customer experience is achieved.
• EDM / Marketing tasks are completed as required.
• Work with owner to design and create a unique, luxury VIP front of house showroom shop style experience.
• Work with owner & marketing on a loyalty program to enable Binny online clients an exceptional & tailored fashion experience.
• Maintain a strong network of clientele, following up with clients to provide ongoing styling support and keeping them up to date with new arrivals.
• Provide specialised styling services to help each client looks and feels their best.
• Assist with hosting in house VIP only fashion events/ trunk shows to showcase the latest fashion collections at Binny and foster client engagement.
• Upload and manage the data entry on product catalogue using Shopify platforms working with production team.
• Weekly stocktake meetings with the team to manage online stock levels and create marketing strategies.
• Communicate with the production team for all international orders to ensure timely despatch.
• Coordinating sample sales
• Working alongside wholesale to help despatch.
• Maintain office supplies for all departments
• Maintain printers/ computer supplies

Responsible for ensuring each of the five stores within my cluster are visually consistent and displayed according to organisational guidelines. I am responsible for meeting tight deadlines with each seasonal release together with the ability to incorporate flexible creativity that supports an increased sales result.

• Manage visual merchandising for 5 different locations across the Adelaide CBD.
• Monitor and replenish display inventory and restructure according to available stock.
• Create floor plans at each store for monthly roll outs.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborate with each store manager to create the best for each of our locations with a view on driving sales.
• Cross-train existing employees in visual merchandising to maximize team agility and performance.
• Raise performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Propel continuous improvements and strategically capitalize on current market trends.
• Present store update suggestions and layouts to management and stakeholders.
• Managed aesthetically pleasing displays to showcase company products and increase sales.

As a casual retail styling assistant, I was responsible for providing a high level of customer service, contribute to sales targets and adhere to Country Road's brand standards.

Duties include:

• Working with customers to understand needs and provide excellent service.
• Actively listening to customers' requests, confirming full understanding before addressing concerns.
• Problem solving
• Identify areas for improving efficiency and productivity.
• Receive and process stock into inventory management system.

As a casual styling assistant at Friend of Franki my main duties included

• Uploading and presenting stock through Shopify and Vend, making sure the website is fully up to date with all new stock that arrives.
• Making sure all stock levels are correct and carefully presented throughout the website.
• Develop strong customer relationships and a friendly environment.
• package and ship online orders
• work collaboratively with my team on brand selections relevant to our boutique
• understand market trends to assist in client interactions
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Acknowledging each customers presence, answering customer queries, booking appointments, answering phones, money handling, making sure each apprentice/hairdresser is on time, responsible for processing cash/card payments, keeping the salon tidy.
• Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Tracked scheduled treatments using Haireware.
• Kept calendar with scheduled appointments and scheduled appointments for appropriate treatments and time slots.
• Management of customer complaints and responded appropriately to issues.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

• Data batch processing using APS, Excel, Microsoft Word & Outlook.
• Daily banking and extra duties as required by the Partners.
• Preparing meeting rooms for Partners and client meetings
• Greeting and welcoming clients on arrival.
• Relief reception and general office duties.