Georgia Hardiman
Bendigo
Summary
Experienced Veterinary Nurse with six years of dedicated service at Bendigo Animal Hospital. Proficient in various departments, I have gained valuable skills and knowledge. Completed customer service training from previous employment to provide exceptional care to animals and their owners. Recognized for friendly and comforting demeanor, consistently creating a positive and welcoming environment. Known for compassionate nature and strong interpersonal skills, effortlessly building rapport with colleagues and maintaining a professional and respectful approach in all situations.
Overview
9
9
years of professional experience
Work History
Customer Consultant
Active Rehab
11.2024 - 02.2025
- Managed a high volume of emails, coordinating appointments with a client, physiotherapist and a Representative.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- identified more effective methods and implemented changes
Veterinary Nurse
Bendigo Animal Hospital
07.2018 - 10.2024
- At Bendigo Animal Hospital as well as undergoing standard vet nursing duties, I underwent further training in instrument management and care provided by the clinic
- I was able to take the knowledge gained from this course and update the protocols for cleaning and storage; and was able to put together a presentation and present it during a teem meeting
- I was trusted to train and provide guidance to less experienced nurses, with having shifts for me to shadow them and provide knowledge when required and instruct them when necessary
- Maintained accurate medical records for efficient patient care and treatment followup.
- I have supported many clients through their grief, always ensuring their final goodbyes go as smooth as possible and their loved ones final resting place is fulfilled per their requests
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
Crew Member
McDonald's
10.2018 - 05.2020
- At McDonald's I gained valuable food safety handling skills as well as barrister capabilities
- I learnt how to work in a fast pace environment, being able to take and pack orders in a timely manner to consistently in the top position on the Bendigo ladder board
- And learnt the importance of working in a clean environment, always ensuring I kept mine and my fellow crew members work stations clean and tidy
- Worked well with teammates and accepted coaching from management team.
Trainee Veterinary Nurse
Kyneton Veterinary Clinic
05.2017 - 07.2018
- maintained a clean working environmen.
- Contributed to successful surgeries through precise preparation of patients, instruments, and equipment.
- At Kyneton Vet was able to learn phone customer services skills, always ensuring I answered in a timely manner and spoke clearly
- I was able to assist with any enquires and secure them an appropriate appointment that suited their needs
- I learnt the importance of always wearing PPE when required, and the importance of having high personal hygiene skills in the workplace
- All while developing countless vet nursing skills to kickstart my career as a vet nurse
Assistant trainer
Canine Companions Bendigo
04.2016 - 02.2018
- At Canine Companions I was trusted to teach owners how canines think, explaining clearly and in terms for the owners to best understand, making sure they comprehend and answering any questions they may have.
- Instructied owners on how to teach their dogs basic obedience skills and some fun tricks for the more advanced
- Filed, organized and archived training materials to support future training sessions.
- Participated in regular meetings with senior trainers to discuss trainee progress and address any concerns or challenges faced during sessions .
Education
Cert IV - Veterinary Nursing
Tafe
Bendigo, VIC12-2018
Year 7-10 -
Weeroona Collage Bendigo
Bendigo, VIC12.2016
Skills
- Call center experience
- Complaint handling
- Customer service
- Problem-solving skills
- Calm and professional under pressure
- Understanding customer needs
- Verbal and written communication
- Money handling
- Data entry
- Teamwork
- Attention to detail
- Multitasking
Timeline
Customer Consultant
Active Rehab
11.2024 - 02.2025
Crew Member
McDonald's
10.2018 - 05.2020
Veterinary Nurse
Bendigo Animal Hospital
07.2018 - 10.2024
Trainee Veterinary Nurse
Kyneton Veterinary Clinic
05.2017 - 07.2018
Assistant trainer
Canine Companions Bendigo
04.2016 - 02.2018
Year 7-10 -
Weeroona Collage Bendigo
Cert IV - Veterinary Nursing
Tafe
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