GEORGIA HARE
Penrith,NSW
Summary
Results-oriented Human Resources Coordinator experienced in human resources management. Highly effective communicator excelling at building relationships across organizational levels.
Overview
7
7
years of professional experience
Work History
Senior HR Advisor
Employment Innovations
07.2023 - Current
- Provide accurate and detailed technical IR/ER advice to our clients (HR Managers/business owners) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation and industrial disputes as well as important policies/procedures
- Support the training and development of the HR Advisory team, specifically for the HR Advisors and raising with the Team Leader training gaps to be addressed
- Act as a point of escalation from the HR Advisors for complex matters and high-risk advice
- Work collaboratively with the Team Leader to support the onboarding of high tide clients and client consultation work
- Complete compliance audits, assisting the HR Advisors in providing guidance and support of their completed audits and assisting the Team Leader in taking on high tide or complex audits
- Manage high volume calls and enquiries providing each client with calm, professional and accurate support and advice
- Create content for blogs, posts and webinars
- Liaise with our legal team for more complex disputes, claims and investigations
- Create and post current and topical knowledge base articles/blogs for our website and social media.
HR Advisor
03.2022 - 07.2023
- Provide accurate and detailed technical IR/ER advice to our clients (HR Managers/business owners) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation and industrial disputes as well as important policies/procedures
- Complete compliance audits for new clients which involves award coverage
- Manage high volume calls and enquiries providing each client with calm, professional and accurate support and advice
- Deal with matters pragmatically
- Create content for blogs, social media posts and webinars
- Participant in on-going department projects, such as fast project improvements and awards summaries
- Liaise with our legal team for more complex disputes, claims and investigations
Business Risk Officer
Employsure
03.2018 - 01.2022
- Mitigate Internal and external risk within the business
- Identifying risks and following a risk matrix process to identify risks and create an action plan
- Call monitoring program, identifying compliance breaches as per the Australian consumer laws and regulations
- Compliance retraining company wide, individual training for breaches
- Implementation and application of Compliance Handbook which identifies a clear process when a breach occurs
- Holding and drafting performance management meetings in relation to compliance
- Modern Slavery policy development and ongoing regulation
- Development of Business Continuity Plan
Inbound Business Sales Executive
03.2017 - 08.2021
- Worked with Small to Medium business owner customers to understand needs and provide accurate advice regarding employment relations, the fair work act and the national award system and describe how our membership service can assist them with their employment relations matters
- Handled and average of 15 - 20calls per that average between 10-30 minutes per day to address customer inquiries and concerns
- Resolved Employment relations problems, improved operations and provided exceptional client support
- Maintained excellent attendance record, consistently arriving to work on time
- Hitting and exceeding KPI's and constantly achieving numbers for our bonus scheme
- Constant training and updates regarding legislation changing
- Completed a HR training day workshop with the institute of Human Resources in Sydney.
Candidate Manager
MTC Recruitment
01.2017 - 03.2017
- Operated and maintained applicant tracking and candidate management systems
- Coordinated incoming job requisitions and applications
- Hired employees and initiated new hire paperwork process
- Developed lists of qualified candidates for corporate hiring managers
- Promptly corresponded with all applicants and coordinated and conducted interviews
- Verified applicant references and employment details
- Supported management in developing and implementing personnel policies and procedures
- Tracked key dates and deadlines and maintained specific personnel lists.
Education
Bachelor of Laws -
Open University
12 Certificate - undefined
Jamison High School
2014
Certificate 4 in Allied Health - undefined
Jamison High School
2014
Skills
- HR Management
- Customer Service
- Sales force
- Clear and articulate phone manner
- Team player mentality
- Active listening
- Time management ability
- Complex Cases
Timeline
Senior HR Advisor
Employment Innovations
07.2023 - Current
HR Advisor
03.2022 - 07.2023
Business Risk Officer
Employsure
03.2018 - 01.2022
Inbound Business Sales Executive
03.2017 - 08.2021
Candidate Manager
MTC Recruitment
01.2017 - 03.2017
Bachelor of Laws -
Open University
12 Certificate - undefined
Jamison High School
Certificate 4 in Allied Health - undefined
Jamison High School
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