Georgia Hassall-Barrett
Reservoir,VIC
Summary
I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
I am dedicated and adaptable professionally with a proactive attitude and the ability to learn quickly. I’m proud of my work ethic combined with effective communication skills. I am eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Technical Protection Systems
Bayswater, Vic
01.2023 - Current
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors and provided general information about the company.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Service Representative
PTV
Melbourne, VIC
02.2014 - 11.2014
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Foxtel
Melbourne, Vic
01.2013 - 03.2014
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Alia College
Hawthorn East11-2009
Some College (No Degree) - Songwriting And Music Production
Melbourne Polytechnic
Fairfield Skills
- Bookkeeping
- Report Writing
- Meeting planning
- Information Security
- Presentation Design
- Data Entry
- Scheduling
- Understands grammar
- Budget Tracking
- Project Management
- Administrative Support
- Microsoft PowerPoint
- Data organization
- Computer Skills
- Social Media and Promotions
- Timeline Planning and Management
- Documentation And Reporting
- Project Planning
- Strong interpersonal skills
- Database entry
Timeline
Administrative Assistant
Technical Protection Systems
01.2023 - Current
Customer Service Representative
PTV
02.2014 - 11.2014
Customer Service Representative
Foxtel
01.2013 - 03.2014
High School Diploma -
Alia College
Some College (No Degree) - Songwriting And Music Production
Melbourne Polytechnic