Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Georgia Henry

Brisbane,NSW

Summary

Compassionate and highly organised administrative professional with over 4 years of experience supporting teams across healthcare, digital, and customer-facing environments. Currently completing a Bachelor of Psychological Science, with hands-on experience in psychology clinic administration, client support, and scheduling. Adept at managing complex calendars, maintaining accurate client records, and communicating empathetically with diverse stakeholders. Passionate about mental health advocacy and eager to become a part of the mental health sector.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Plan Support Specialist

White Peak Digital
01.2025 - Current
  • Be main point of contact for over 80 clients.
  • Scheduled technical support tasks with team members across multiple calendars.
  • Provided technical support to clients via phone and email.
  • Assisted in troubleshooting website issues, ensuring timely resolutions for customer inquiries.
  • Monitored ticketing system for updates, prioritizing urgent issues for immediate attention.
  • Maintained documentation of support interactions to streamline future service requests.
  • Collaborated with team members to identify and implement process improvements in support workflows.

Administrator

White Peak Digital
03.2023 - 01.2025
  • Managed daily administrative tasks, ensuring smooth office operations and efficient workflow.
  • Assisted in scheduling meetings and appointments, optimising calendar management for team members.
  • Coordinated project schedules, internal tasking, and staff workload distribution.
  • Organized and maintained electronic filing systems, enhancing document retrieval efficiency.
  • Managed accounts and invoicing in Xero, including reconciliation, quoting, and billing.
  • Maintained client relationships through clear communication and timeline updates.
  • Created and managed social media content (Facebook, Instagram, TikTok, LinkedIn)


Administrative Assistant

Happy Peeps Counselling & Therapy
11.2022 - 03.2023
  • First point of contact for clients via phone and email, managing sensitive client queries.
  • Scheduled appointments across 4+ clinicians, factoring in travel and session needs.
  • Maintained accurate client records and transcribed notes using Halaxy.
  • Supported recruitment by screening candidates and scheduling interviews.
  • Provided crisis support to at risk clients via phone.

Barista Shift Manager

Merlo Coffee
07.2022 - 11.2022
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
  • Trained and mentored new baristas on equipment usage and coffee preparation techniques.
  • Resolved complaints and supported team training and morale.
  • Independently ran small coffee kiosk, including till management, food preparation and coffee preparation.

Junior Accounts Manager

Yates Powder Coating
06.2020 - 04.2022
  • Processed payroll, reconciled accounts, and handled invoicing at high volume.
  • Managed phone/email communication and supported general office administration.
  • Maintained internal documentation, assisted with website updates.
  • Maintained financial records using accounting software to streamline data entry and reporting.
  • Reconciled accounts monthly, identifying discrepancies and resolving issues efficiently.
  • Generated financial reports for management review, aiding in strategic decision-making processes.

Education

Bachelor - Psychological Science

Australian College of Applied Professions
Fortitude Valley, QLD
08-2026

Diploma - Music Industries

Music Industry College
Fortitude Valley
12-2017

Skills

  • Clinic & client administration
  • Scheduling & calendar management
  • Customer relationship management
  • CRM & records management (Halaxy, Xero)
  • Written & verbal communication
  • Accounts & invoice processing
  • Confidentiality & professionalism
  • Technical assistance
  • Customer service

Certification

  • Open Drivers Licence
  • Working with Children Card (Blue Card)
  • NDIS Worker Screening Card (Yellow Card)
  • National Police Check (2022)

Interests

TTRPG Game Master/ Player

Regularly participate in collaborative storytelling and strategy through Dungeons & Dragons This hobby demonstrates strong skills in teamwork, problem-solving, creative thinking, and conflict resolution As a Game Master and player, I’ve developed the ability to manage group dynamics, communicate clearly under pressure, and adapt quickly to changing circumstances—all valuable in both administrative and mental health settings

Timeline

Care Plan Support Specialist

White Peak Digital
01.2025 - Current

Administrator

White Peak Digital
03.2023 - 01.2025

Administrative Assistant

Happy Peeps Counselling & Therapy
11.2022 - 03.2023

Barista Shift Manager

Merlo Coffee
07.2022 - 11.2022

Junior Accounts Manager

Yates Powder Coating
06.2020 - 04.2022

Bachelor - Psychological Science

Australian College of Applied Professions

Diploma - Music Industries

Music Industry College
Georgia Henry