Georgia Hogwood
Sydney,Australia
Summary
A dependable professional with experience providing administrative, organisational and customer service support in virtual and face-to-face environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
4
4
years of professional experience
Work History
Store Manager /E-Commerce Assistant
Kadmium Art Supplies and Design
Ultimo, Sydney, Australia
01.2024 - Current
- E-commerce Operations: Management of multiple online stores, handling orders through BigCommerce, answering customer inquiries, resolving errors, and calculating freight
- Inventory Control: Monitoring stock levels, conducting inventory counts, and placing orders with suppliers
- Email Correspondence: Managing various email accounts by responding to inquiries, requests, and feedback
- Invoicing: Generating invoices for customers, processing payments, and maintaining accurate payment records
- Staff Rosters: Coordinating team schedules and ensuring appropriate staffing levels
- Facility Oversight: Maintaining open communication with strata management to address any facility-related issues.
Store Assistant
Kadmium Art Supplies and Design
Ultimo, Sydney, Australia
01.2021 - 01.2024
- Product Knowledge: Advising customers on a large range of products
- Building Relationships: Liaising with local artists, galleries and art organisations
- Communications: Resolving customer inquiries, issues, and complaints
- Store Operations: Overseeing day-to-day store operations, including opening and closing procedures, cash handling, and security measures
- Visual Merchandising: Planning and executing store displays
- Shipping Coordination: Coordinating with shipping services and couriers to arrange for the pickup & delivery of orders.
Education
Academic Writing -
Open Universities
10.2024
Bachelor of Fine Art -
National Art School
Sydney, Australia01.2023
Skills
- Excellent written and verbal communication
- Data entry and record keeping
- Email correspondence and management
- Online appointment scheduling and calendar management
- E-commerce operations management
- Invoicing and Payment Processing
- Customer service and issue resolution
- Shipping coordination and logistics
Personal Information
Date of Birth: 1996
References
References upon request
Timeline
Store Manager /E-Commerce Assistant
Kadmium Art Supplies and Design
01.2024 - Current
Store Assistant
Kadmium Art Supplies and Design
01.2021 - 01.2024
Academic Writing -
Open Universities
Bachelor of Fine Art -
National Art School