Georgia Holt
Hawthorn,Australia
Summary
With a background in bartending and waitressing, I've developed strong customer service skills, attention to detail, and the ability to thrive in fast-paced environments. My experience in B2B sales and account management has sharpened my communication, negotiation, and relationship-building skills, allowing me to drive sales and maintain client satisfaction. I'm skilled at multitasking and bring a proactive, solution-oriented approach to every role, whether providing excellent service or managing key accounts.
Overview
8
8
years of professional experience
Work History
Bartender/Function Supervisor
Roxies
10.2024 - Current
- Engage customers professionally, enhancing their experience and satisfaction.
- Prepare drinks per recipes and preferences, ensuring quality and consistency.
- Manage bar supplies efficiently, maintaining seamless operations.
- Resolve customer issues promptly, ensuring satisfaction and loyalty.
- Coordinate with staff to ensure smooth event operations and client satisfaction.
- Cultivated a welcoming environment by engaging customers, significantly enhancing overall guest satisfaction.
Food and Beverage Attendant
Joans Pantry
07.2024 - 10.2024
- Welcomed guests with positivity, enhancing dining experiences and customer satisfaction.
- Maintained dining area cleanliness, ensuring a pleasant environment for patrons.
- Handled multiple orders efficiently, preparing diverse beverages and pastries.
- Contributed to a team-focused environment, improving service speed and quality.
- Enhanced guest interactions, leading to repeat business and positive reviews.
Account Manager
Capital Transport Group
04.2023 - 09.2024
- Promptly addressed and resolved client issues to maintain positive relationships.
- Analysed client feedback to identify service gaps, implementing targeted strategies that significantly improved service delivery and client engagement.
- Built and maintained strong relationships with clients to ensure high levels of satisfaction.
- Performed administrative duties, including managing client expectations and negotiating pricing to boost sales.
- Consistently exceeded weekly KPIs through effective problem-solving and rapport-building techniques.
Sales Representative
Capital Transport Group
04.2023 - 09.2024
- Sourced leads on LinkedIn and Google, securing key client meetings.
- Cold-called prospects, achieving successful negotiations.
- Built client relationships, recognising buying signals effectively.
- Cultivated new client relationships through strategic networking, driving increase in sales pipeline opportunities.
- Executed targeted outreach campaigns, successfully scheduling meetings that led to significant contract negotiations.
- Leveraged CRM tools to track client interactions, enhancing follow-up efficiency and fostering improved customer loyalty.
Food and Beverage Attendant
Shobosho
02.2022 - 04.2023
- Customised dining experiences, boosting guest satisfaction and repeat visits.
- Collaborated with kitchen staff, ensuring dietary needs met and service quality improved.
- Supported team in maintaining cleanliness, enhancing operational efficiency.
- Communicated effectively with kitchen staff for timely meal preparation, improving service efficiency.
McCafé Barista
McDonald's
04.2018 - 04.2022
- Prepared espresso and coffee beverages using grinders and commercial machines, following standard recipes
- Maintained a clean and organised workstation, ensuring equipment was sanitized and ready for use
- Accurately processed customer orders and payments using POS systems
- Handled customer concerns with professionalism, contributing to a friendly and welcoming environment
Food and Beverage Attendant/Bartender
La Rambla Tapas Bar
02.2020 - 03.2022
- Enhanced customer satisfaction by guiding menu selections, leading to increased repeat visits.
- Delivered exceptional service, ensuring memorable dining experiences and addressing customer needs.
- Utilized extensive menu knowledge to boost customer engagement and foster loyalty.
- Resolved customer inquiries efficiently, contributing to a positive dining atmosphere.
- Improved customer retention through attentive service and personalized dining recommendations.
Retail Assistant
Pandora
11.2019 - 02.2020
- Engaged customers effectively, quickly assessing their needs to provide tailored service.
- Achieved sales targets by suggesting complementary items and promotions.
Replenishment Team Member
Woolworths
09.2017 - 03.2018
- Managed stock replenishment on the sales floor while assisting customers in locating items.
Skills
- Rapport Building
- Exceptional verbal and written communication
- Stakeholder Management
- Customer service
- Time management
- Ability to prioritise and manage multiple tasks
- Proficient in Microsoft office and CRM systems
Timeline
Bartender/Function Supervisor
Roxies
10.2024 - Current
Food and Beverage Attendant
Joans Pantry
07.2024 - 10.2024
Sales Representative
Capital Transport Group
04.2023 - 09.2024
Account Manager
Capital Transport Group
04.2023 - 09.2024
Food and Beverage Attendant
Shobosho
02.2022 - 04.2023
Food and Beverage Attendant/Bartender
La Rambla Tapas Bar
02.2020 - 03.2022
Retail Assistant
Pandora
11.2019 - 02.2020
McCafé Barista
McDonald's
04.2018 - 04.2022
Replenishment Team Member
Woolworths
09.2017 - 03.2018
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