Georgia Hoskins
Beaumont,SA
Summary
Accomplished Systems Advisor at McDonald's, adept in systems analysis and employee onboarding, significantly enhanced operational efficiency and staff development across multiple locations. Leveraged clear communication and training expertise to exceed performance metrics, demonstrating a strong blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Systems Advisor
McDonald's
12.2024 - Current
- Worked across the Camden Park, Cross Roads, Frewville, Hove, Mt Barker and West Beach locations. Mt Barker South due to open in May so assisting in the hiring and other aspects of opening a new store.
- Trained employees in use of the McDonald's system, overseeing onboarding process and verifying trainee competence.
- Set system metrics and thresholds to maintain proper operational continuity.
- Collected weekly data on the KPIs of all stores and shared with the business
- Conducted hiring across all stores
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Restaurant Manager
McDonald's
08.2024 - 12.2025
- Identified team weak points and implemented corrective actions to resolve concerns.
- Analyzed daily sales figures and developed strategies to increase sales.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts by creating the weekly roster and ensuring it was posted on time every week.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Shift Manager
McDonald's
02.2024 - 08.2024
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed staff hiring, training and supervision.
- Conducted daily food safety testing.
Area Leader
McDonald's
08.2021 - 02.2024
- Developed strong rapport with customers and created positive impression of business.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Onboarded new crew and oversaw their orientations
- Conducted job interviews
Crew Coach
McDonald's
05.2021 - 08.2021
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Maintained current knowledge of all team position requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Crew Member
McDonald's
10.2020 - 05.2021
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Concordia College
Highgate 11-2023
Skills
- Employee onboarding
- Documentation management
- Incident management
- Systems analysis
- Training and mentoring
- Performance evaluations
- Product management
- Clear communication
- Schedule preparation
- Staff development
Certification
First Aid (issued on 05/01/2024)
- Provide First Aid (HLTAID011)
- Provide basic emergency life support (HLTAID010)
- Provide cardiopulmonary resuscitation (HLTAID009)
Fire Safety (issued on 23/01/2024)
- Confine small emergencies in a facility (PUAFER008)
- Partial completion - Certificate III in Public Safety (PUA31419)
Food Safety Supervisor (issued on 28/01/2025)
- Use Hygienic Practices for Food Safety (SITXFSA005)
- Participate in Safe Food Handling Practices (SITXFSA006)
- Skill Set Statement for Food Safety Supervision (SITSS00069)
Timeline
Systems Advisor
McDonald's
12.2024 - Current
Assistant Restaurant Manager
McDonald's
08.2024 - 12.2025
Shift Manager
McDonald's
02.2024 - 08.2024
Area Leader
McDonald's
08.2021 - 02.2024
Crew Coach
McDonald's
05.2021 - 08.2021
Crew Member
McDonald's
10.2020 - 05.2021
High School Diploma -
Concordia College
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