Georgia Jackson
Burton,SA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Supervisor
Kmart
03.2021 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, and counting change.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Work Placement
Goodlife Health Clubs 24/7
08.2023 - 11.2023
- Shadowed fitness instructor during a class with paying clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Demonstrated proper form and technique to prevent injury.
- Used music to motivate and energize classes.
Retail Assistant (Showbags)
Benson’s Trading (Adelaide Royal Show)
09.2019 - 09.2023
- Balanced and organized cash register by handling cash, counting change
- Trained new staff
- In charge of re-stocking goods when in need
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Assisted customers with locating and choosing merchandise in any store department
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Arranged merchandise in attractive displays to drive sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Nova’s Not The Royal Show (Showbags)
Xtra Ordinary Events
09.2021 - 10.2021
- Successfully managing and taking control of a workplace
- Processing cash and card payments
- Eftpos troubleshooting
- Evaluate stock inventory to determine the need for new stock
- Stocking shelves with merchandise
- Liaising with customers
- Giving advice and guidance on product selection to customers
- Receiving and storing the delivery of large amounts of stock
- Rotation and managing staff breaks
- Keeping the workstation/ trailer tidy and clean
- Cash handling
- Merchandise display.
Erin and Soda Adelaide Show (Showbags and Tickets)
Xtra Ordinary Events
04.2021 - 04.2021
- Successfully counting and handing out the correct amount of tokens to customers
- Processing cash and card payments
- Eftpos troubleshooting
- Evaluate stock inventory to determine the need for new stock
- Stocking shelves with merchandise
- Liaising with customers
- Giving advice and guidance on product selection to customers
- Receiving and storing the delivery of large amounts of stock
- Rotation and managing staff breaks
- Keeping the workstation/ trailer tidy and clean
- Cash handling
- Merchandise display.
Hit 102.3 Holiday Fun Fair (showbags)
Xtra Ordinary Events
09.2020 - 10.2020
- Processing cash and card payments
- Eftpos troubleshooting
- Evaluate stock inventory to determine the need for new stock
- Stocking shelves with merchandise
- Liaising with customers
- Giving advice and guidance on product selection to customers
- Receiving and storing the delivery of large amounts of stock
- Rotation and managing staff breaks
- Keeping the workstation/ trailer tidy and clean
- Cash handling
- Merchandise display.
Trainee Retail Worker (Showbags)
Santa’s Wonderland
12.2016 - 01.2017
- Checked prices for customers and processed items sold by scanning barcodes and putting items through the register
- Replenished sales floor merchandise and organized shelves and racks for optimal appearance
- Educated customers on promotions to enhance sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked with diligence to regularly meet or exceed special targets, including credit card applications
- Issued receipts and processed refunds, credits, or exchanges.
Education
Al Yasmina
St Augustines Catholic Parish School
SACE Certificate + ATAR (to Come) -
Tyndale Christian School
Salisbury East, SA11.2023
Skills
- Inventory Control
- Strategic Planning
- Staff Management
- Complex Problem-Solving
- Training and Mentoring
- Processes and Procedures
- Staff Discipline
- Injury Prevention
- Class Leadership
- Active Listening
- Customer Service
- Safety and Emergency Procedures
- First Aid Certified
- Organizing Competitions and Tournaments
Personal Information
Date of Birth: 05/03/2006
References
Lili Maynard, Team Leader, Benson's Showbag Company, 0481335785
Cheryl Maynard, Supervisor, Benson's Showbag Company, 0403119580
Samantha Atkinson, General Manager of Marketing and Retail, Benson's Showbag Company (reference attached)
Jane Jones, Business Manager, Xtra Ordinary Events, 0414 908 863 (reference attached)
Catherine Hein, Renmark Caravan Park Manager, Strawberries Galore, 0477145100
Alex Ross, PTM Goodlife Health Clubs, 0449836313 (reference attached)
Julie Stevens, CEO of Active Training, 0412604206 (reference attached)
Timeline
Work Placement
Goodlife Health Clubs 24/7
08.2023 - 11.2023
Nova’s Not The Royal Show (Showbags)
Xtra Ordinary Events
09.2021 - 10.2021
Erin and Soda Adelaide Show (Showbags and Tickets)
Xtra Ordinary Events
04.2021 - 04.2021
Supervisor
Kmart
03.2021 - Current
Hit 102.3 Holiday Fun Fair (showbags)
Xtra Ordinary Events
09.2020 - 10.2020
Retail Assistant (Showbags)
Benson’s Trading (Adelaide Royal Show)
09.2019 - 09.2023
Trainee Retail Worker (Showbags)
Santa’s Wonderland
12.2016 - 01.2017
Al Yasmina
St Augustines Catholic Parish School
SACE Certificate + ATAR (to Come) -
Tyndale Christian School
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