Daniel Connelly
Luddenham
Summary
Organized and dependable individual with a proven ability to manage multiple priorities effectively while consistently maintaining a positive attitude. Experienced in both kitchen hand and dishwashing roles, with a strong track record in food preparation support, upholding high cleanliness standards, and ensuring efficient kitchen operations. Detail-oriented and punctual, with a strong commitment to hygiene and safety standards. Demonstrates a willingness to learn and adapt to new tasks and responsibilities, eager to contribute to team goals and enhance overall operational efficiency in a dynamic, fast-paced environment.
Overview
10
10
years of professional experience
Work History
Senior Apprentice Mechanic
Terrys Garage
01.2023 - Current
- Supported senior mechanics by providing assistance in diagnosing and fixing diverse automotive concerns that encompassed engine complications, transmission irregularities, brake system failures, and malfunctioning electrical parts.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections while under supervision.
- Provided accurate solutions by effectively applying diagnostic tools and equipment in problem-solving.
- Maintain a clean and organized work environment, ensuring all tools and equipment are properly stored and maintained.
- Follow safety protocols and adhere to workshop standards to ensure a safe working environment.
- Communicate effectively with customers to provide updates on vehicle status and repair recommendations.
- Complete required training and coursework as part of the apprenticeship program to advance skills and knowledge.
Product Sales Associate
TC Store
01.2021 - 12.2022
- Ensured prompt and efficient delivery of automotive products to workshops and customers, including light bulbs, car parts, and accessories.
- Engaged with workshop managers and clients to understand their needs, providing product recommendations and ensuring their satisfaction with our products and services.
- Played an integral role in boosting the sales of TC Store’s automotive products through effective promotion, while also suggesting and providing additional items and services.
- Handled and verified orders to ensure accurate product delivery, while processing returns or exchanges in a timely manner.
- Maintained diligence in monitoring product stock levels during delivery routes, promptly notifying store management of any discrepancies or need for replenishment.
- Generated accurate records of deliveries, sales transactions, and customer interactions to facilitate seamless operations and optimize communication channels.
- Provided efficient and effective customer support, resolving inquiries and issues in a timely manner to ensure high levels of customer satisfaction.
- Ensured compliance with safety regulations while driving, guaranteeing secure transportation and handling of all products.
Service Advisor
Mazda
06.2019 - 06.2022
- Assisted customers by welcoming them and evaluating their service requirements, encompassing repairs, maintenance, and warranty services. Delivered transparent descriptions of needed services along with estimated expenses.
- Schedule service appointments and coordinate with the service technicians to ensure timely and efficient completion of work. Manage workflow to meet customer expectations and maintain service department productivity.
- Prepare and present service estimates, including parts and labor costs. Obtain customer approvals for recommended services and repairs.
- Delivered timely updates to clients regarding their vehicles, promptly addressing any modifications or additional tasks needed. Skillfully handled customer inquiries and concerns in a professional manner.
- Maintain accurate records of customer interactions, service orders, and vehicle history. Ensure all paperwork is completed and processed efficiently.
- Monitor the quality of service and repair work performed to ensure it meets Mazda’s standards. Follow up with customers after service completion to ensure satisfaction.
- Identify and recommend additional services or products that may benefit the customer, including routine maintenance, extended warranties, or vehicle accessories.
- Strive to exceed customer expectations by delivering exceptional service and building lasting relationships. Resolve any issues or complaints in a timely and effective manner.
Service Advisor
Toyota
01.2017 - 01.2019
- Greet customers promptly and professionally, assess their service needs, and provide clear explanations of necessary repairs and maintenance. Offer estimates and discuss service options to meet customer requirements.
- Schedule service appointments, manage the service workflow, and coordinate with technicians to ensure timely and efficient completion of all service work.
- Developed comprehensive service estimates, covering expenses for components and work. Obtained customer consent for all suggested services and repairs.
- Provide regular updates to customers regarding the status of their vehicles, including any additional work needed or changes to the estimated completion time. Address customer questions and concerns with professionalism.
- Recorded and organized customer interactions, service orders, and vehicle history with precision. Verified the accuracy of all documentation and facilitated smooth processing.
- Conducted post-service follow-ups with customers to verify satisfaction and resolve any concerns.
- Recognize chances to propose beneficial services and products to customers like routine maintenance, extended warranties, or upgrades.
- Consistently surpassing customer expectations through the delivery of exceptional service while forging strong, enduring relationships. Promptly resolved any customer complaints or issues to ensure satisfaction.
Restaurant Team Member
Burger King
01.2016 - 01.2017
- Greet and assist customers in a friendly and professional manner. Take and process orders accurately, address customer inquiries, and resolve any issues or complaints to ensure a positive dining experience.
- Demonstrated expertise in food preparation techniques by precisely following procedures set by Burger King to ensure consistent high quality.
- Operate the cash register, process transactions, and handle cash and card payments. Provide accurate change and receipts, and manage the cash drawer responsibly.
- Maintain cleanliness and organization of the restaurant, including the dining area, kitchen, and restrooms. Follow health and safety guidelines to ensure a clean and safe working environment.
- Work effectively as part of a team to meet restaurant goals and provide support where needed. Communicate effectively with team members and management to ensure smooth operations.
- Monitor inventory levels of food and supplies. Assist with stock rotation, storage, and ordering to ensure adequate supplies are available for daily operations.
- Adhere to Burger King’s operational standards, including food safety regulations and company policies. Ensure all procedures are followed to maintain a high standard of hygiene and safety.
Restaurant Team Member
McDonalds
01.2015 - 01.2016
- Enhanced customer satisfaction by providing attentive and efficient service through order handling, query resolution, and ensuring a positive experience.
- Maintaining a stringent commitment to McDonald's specifications, adeptly prepared menu offerings by cooking and assembling items including burgers, fries, and beverages. Demonstrated unwavering dedication to upholding exceptional food quality and presentation.
- Operate the cash register, process transactions, and manage cash and card payments accurately. Ensure correct change is given and receipts are provided.
- Maintained cleanliness throughout the restaurant while adhering to cleaning protocols and health and safety guidelines to uphold a hygienic environment in dining areas, kitchen, and restrooms.
- Achieved service goals and upheld operational efficiency by working collectively with team members, facilitating streamlined communication channels between coworkers and supervisors.
- Assist with monitoring stock levels and help with restocking supplies as needed to ensure continuous availability of products.
- Adhere to all health and safety procedures, including food safety regulations, to ensure a safe working environment for yourself and others.
Education
Certificate III - Automotive Mechanics
Tafe
Mount Druitt01.2028
Skills
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Team Collaboration
- Punctual and Reliable
- Cleaning and sanitation
- Food safety understanding
- Attention to Detail
- Relationship Building
- Multitasking
- Time Management
- Effective Communication
- Adaptability and Flexibility
References
References can be supplied upon request.
Timeline
Senior Apprentice Mechanic
Terrys Garage
01.2023 - Current
Product Sales Associate
TC Store
01.2021 - 12.2022
Service Advisor
Mazda
06.2019 - 06.2022
Service Advisor
Toyota
01.2017 - 01.2019
Restaurant Team Member
Burger King
01.2016 - 01.2017
Restaurant Team Member
McDonalds
01.2015 - 01.2016
Certificate III - Automotive Mechanics
Tafe
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