Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Georgia Kelly

ROBINA,QLD

Summary

Driven Student Teacher currently completing a Bachelor of Education and looking to develope classroom management and teaching abilities. Offers skills in communication, planning and student engagement. Learns new procedures quickly and is flexible and adaptable.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Hog's Breath Main Beach
Gold Coast, QLD
12.2023 - 04.2024
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints professionally to maintain positive relationships with guests.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Established policies for cash handling procedures to maximize security measures.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Assistant Manager

Hog's Breath Logan
Logan, QLD
09.2022 - 11.2023
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.

Supervisor

Hog's Breath
Surfers Paradise , QLD
05.2022 - 08.2022
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Created new strategies for improving customer service standards within the organization.

Restaurant Team Member

Hog's Breath
Surfer's Paradise , QLD
01.2022 - 05.2022
  • Assisted in taking customer orders and providing recommendations.
  • Delivered food to tables in a timely manner.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Ensured all dishes were prepared according to restaurant standards.
  • Trained new team members on restaurant policies and procedures.
  • Provided exceptional service to high volume of daily customers.

Restaurant Team Member

Grill'd
Surfers Paradise , QLD
12.2019 - 04.2022
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Answered phone calls promptly and handled inquiries from customers courteously.
  • Trained new team members on restaurant policies and procedures.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Education

Year 12 Certificate -

King's Christian College
Reedy Creek, VIC
01-2021

Bachelor of Education - Primary School

Southern Cross University
Tweed Heads, NSW

Skills

  • Customer Engagement
  • Operations Management
  • Staff Management
  • Labor and food cost control
  • Customer service best practices
  • Supervisory skills
  • Proven sales record
  • Complaint resolution

Certification

RSA

Blue Card

Cert 3 in Hospitality

References

References available upon request.

Timeline

Restaurant Manager

Hog's Breath Main Beach
12.2023 - 04.2024

Assistant Manager

Hog's Breath Logan
09.2022 - 11.2023

Supervisor

Hog's Breath
05.2022 - 08.2022

Restaurant Team Member

Hog's Breath
01.2022 - 05.2022

Restaurant Team Member

Grill'd
12.2019 - 04.2022

Year 12 Certificate -

King's Christian College

Bachelor of Education - Primary School

Southern Cross University

Similar Profiles

CREATE PROFILE
Georgia Kelly