Georgia Kenny
Preston,VIC
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organising, multitasking and resolving conflicts.
Overview
11
11
years of professional experience
Work History
Senior Trainer and Content Developer
Bank Australia
06.2021 - Current
- Facilitate New Starter Induction Training
- Provide support and guidance to frontline staff in line with Bank Australia procedures
- Creating training material to educate staff on changes to process and procedure
- Develop content for communication to internal stakeholders
- Consultation with management to ascertain the training needs of staff
- Conducting reoccurring training sessions with frontline teams
- Assisting with the creation and editing of retail procedures to reflect compliance changes
Customer Service Consultant
Bank Australia
01.2021 - 06.2021
- Relief Management Duties
- Implementation of rostering system
- High volume cash management.
Cluster Manager
Wittner
08.2018 - 06.2020
- Creating educational videos for Wittner to assist in the training of new employees
- Resolving escalated customer complaints
- Rostering and Wage Costings
- Ensuring sales targets and KPIs are met by all team members
- Implementing incentives to encourage achievement
- Creating a positive and engaging environment for both staff and customers
- Growing the store customer conversion rate by 13% in four months.
Store Manager
Wittner
04.2016 - 08.2018
- Building a strong, loyal customer base
- Increasing the Moving Annual Turnover by 30k in three months
- Promoted to manage Wittner's Flagship Chadstone store
- Stocktake and Stockroom Management.
Full Time Sales Assistant
Bed Bath n' Table
12.2013 - 04.2016
- Salesperson of the Year 2014
- Training Christmas casual intake
- Visualising and implementing new product displays.
Operations Officer
Australian Taxation Office
05.2013 - 09.2014
- Outbound phone calls
- Communicating with clients via email
- Utilising complex policies and procedures to rectify Income Tax issues.
Education
Tasmanian Certificate of Education -
Hobart College
01.2012
Skills
- Organizational Development
- Technical training
- Project and Program Management
- Clear Communication
- Coaching and Development
- Training Program Developmen
Volunteer Experience
Melbourne City Mission, Community Visitor Scheme, Forming relationships with elderly citizens isolated from the community, Undertaking training modules on communicating with vulnerable members of the community
References
Available upon request
Timeline
Senior Trainer and Content Developer
Bank Australia
06.2021 - Current
Customer Service Consultant
Bank Australia
01.2021 - 06.2021
Cluster Manager
Wittner
08.2018 - 06.2020
Store Manager
Wittner
04.2016 - 08.2018
Full Time Sales Assistant
Bed Bath n' Table
12.2013 - 04.2016
Operations Officer
Australian Taxation Office
05.2013 - 09.2014
Tasmanian Certificate of Education -
Hobart College
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