Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Georgia Knight

Redland Bay,QLD

Summary

Proven leader in customer service and administrative roles, notably at IGA Mount Cotton and Thornlands, where I enhanced team collaboration and customer satisfaction. Skilled in Microsoft Office and critical thinking, I excel in improving service quality. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Duty Manager and Customer Service

IGA
09.2023 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours when required.
  • Supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Learned duties for various positions and provided backup at key times.

Customer Service Supervisor

Supa IGA Mount Cotton
10.2020 - 09.2023
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Served as a liaison between upper management and frontline staff, effectively communicating expectations and updates regarding company initiatives or changes in policy.
  • Implemented quality assurance measures to monitor customer interactions, promoting consistent service excellence across the team.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to support staff to organize and improve efficiency.
  • Worked and trained in various departments such as checkouts, grocery, online shopping, produce, bakery, seafood, butchery, and the deli.

Medical Receptionist

Blue Cross Family Doctors
10.2022 - 02.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Completed patient referrals to other medical specialists.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Invoiced patients accurately in line with charging guidelines.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.

Education

Bachelor of Psychological Science/Criminology -

Griffith University
Brisbane, QLD
2026

QCE -

Carmel College
Thornlands, QLD
2021

Skills

  • Microsoft Office
  • Critical Thinking
  • Task Prioritization
  • Reliability
  • Attention to Detail
  • Administrative Support
  • Customer Service
  • Touch typing
  • Proficient in Microsoft applications with a strong foundation, continually expanding expertise

Additional Information

Sharon Joseph-Bennet- Metcash Representative at IGA- 0403379074

Tara- Previous practice manager at Blue Cross Family Doctors- 0426246968

Timeline

Duty Manager and Customer Service

IGA
09.2023 - Current

Medical Receptionist

Blue Cross Family Doctors
10.2022 - 02.2023

Customer Service Supervisor

Supa IGA Mount Cotton
10.2020 - 09.2023

Bachelor of Psychological Science/Criminology -

Griffith University

QCE -

Carmel College

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Georgia Knight