Georgia Lewis
Koroit,VIC
Summary
A self-motivated team player with a 'can do' attitude, having 5 years full time experience in client services.
Overview
9
9
years of professional experience
Work History
Client Services Assistant/Manger
SHB Business and Wealth Advisors
Warrnambool, VIC
12.2019 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Skillfully managed competing priorities, balancing responsiveness to multiple clients'' needs while maintaining exceptional attention to detail and professionalism.
- Streamlined communication between clients and various departments for efficient service
- Managed clients' monthly and quarterly superannuation processing.
- Managed client payroll processing.
- Facilitated interactions regarding tax matters with Australian Taxation Office.
- Managed tax and financial documentation for clients efficiently.
- Handled incoming phone inquiries professionally.
- Managed Workcover compensation processes and documentation efficiently.
- Executed cash handling duties while maintaining efficient postal operations.
- Facilitated establishment of new companies and trust setups.
- Managed corporate compliance
- Drafted and dispatched ethical correspondence.
Sales Assistant - Casual
Bakers Delight
Norfolk Plaza
01.2018 - 12.2019
- Greet and serve customers, operate a POS system for cash, eftpos and credit card transactions
- Assist customers with their purchases and answer queries
- Operate a bread slicing machine to slice bread according to a customer's requirements
- End-of-day cash register and float reconciliation
- Merchandise stock, fill and faceup display cabinet and shelves
- General cleaning tasks - display cabinet, glass, wire racks and floors
- Count loaves at days-end to keep track of what was sold and retained
- Interact with 2-4 other customer service team members
- Developed my confidence in serving customers
- Given the responsibility for end-of-day closing procedures, including the preparation of two floats, counting and security of the days' takings
Receptionist
Anushka Brows & Beauty
Warrnambool
01.2016 - 01.2016
- Conduct general reception of clients and administrative tasks for 2 Beauty Therapists including receipt and distribution of mail, telephone enquiries, messages, booking appointments, enter online booking data into the system
- Hygienically clean cosmetic equipment and implements
- Assist in the sales of a range of skincare, makeup/brow products and gifts
Education
Westvic Staffing Solutions
Warrnambool, VICYear 12 VCE Certificate - English 3&4, Further Maths 3&4, Health & Human Development 3&4, Psychology 3&4, Business Management 3&4
Emmanuel College
11.2019
Responsible Serving of Alcohol Certificate -
Emmanuel College
10.2019
Skills
- Administration skills
- Customer service skills
- Highly organised
- Task prioritisation
- Resource management
- Workload management
- Deadline management
- Adaptability
- Team collaboration
- Independent work
- Rapport building
- Professional communication
- Calm under pressure
- Multitasking
- Numerical accuracy
- Attention to detail
- Hygiene standards
- MS Word
- Excel
- Power Point
- Outlook
- Internet Explorer
- Social media
- Zero
- MYOB Essentials
- Honesty
- Friendliness
- Patience
- Politeness
- Good listening
- Reliability
- Punctuality
- Cooperation
- Structured work
- Professional presentation
- Responsibility
- Frontline focus
- Respectfulness
- Supportiveness
- Personal development
Key Strengths
Highly organised to maintain effectiveness during work and studies, Prioritise tasks, manage resources and workloads to meet deadlines, Quickly adapt to different working environments, Contributing and supportive team member, Independent worker with a desire to complete tasks appropriately, Excellent rapport and trust with fellow team members, Courteous and professional telephone and counter manner, Work calmly under pressure, multitasking in a busy setting, Responsible and accurate handling of large amounts of cash, Numerical accuracy with attention to detail, Maintain hygiene and cleanliness standards, MS Word, Excel, Power Point, Outlook, Internet Explorer, Social media, Honest, Friendly, Patient, Polite, Good listener, Reliable, Punctual, Willing to listen and take instruction, Co-operative - easy to get along with, Structured and neat and tidy worker, Professional presentation, Enjoy responsibility, Helping role with a frontline focus, Respectful and supportive team environment, Personal development and training
Affiliations
- Koroit Football-Netball Club, 2015 Winner U16 Best & Fairest Runner-up
- Dennington Football-Netball Club, Winner U15 Best & Fairest
Community
South West Healthcare Team, 01/01/17, 01/01/17, Relay for Life Participant (Midnight to 6 am Relay Leg)
Work Related Referees
- Emma Starke, Manager, Bakers Delight, Norfolk Plaza, Norfolk, VIC, 0408 171 199
- Marcia Roberts, Sales Assistant, Bakers Delight, Norfolk Plaza, Norfolk, VIC, 0409 567 088
Leisure
- Singing and playing guitar
- Playing Netball
- Baking for the family
- Social activities with family and friends
Licence
Probationary Victorian Driver's Licence (auto and manual)
Personal Information
- Health Status: Fit and healthy, non-smoker
- Date of Birth: 05/15/01
Timeline
Client Services Assistant/Manger
SHB Business and Wealth Advisors
12.2019 - Current
Sales Assistant - Casual
Bakers Delight
01.2018 - 12.2019
Receptionist
Anushka Brows & Beauty
01.2016 - 01.2016
Year 12 VCE Certificate - English 3&4, Further Maths 3&4, Health & Human Development 3&4, Psychology 3&4, Business Management 3&4
Emmanuel College
Responsible Serving of Alcohol Certificate -
Emmanuel College
Westvic Staffing Solutions