Georgia Lucas
Wagga Wagga,NSW
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
13
13
years of professional experience
Work History
Travel Consultant
Flight Centre Wagga Wagga
05.2021 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
Receptionist/ Administrative Support
Abercromby’s Real Estate
10.2018 - 09.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Intralink Wealth Management
03.2018 - 10.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Retail sales/Administration
Riverina Marine Centre
09.2015 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Retail Sales Assistant
Kate & Rose Boutique
06.2014 - 09.2015
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
Receptionist/Administration Assistant
Jason Wagga Motor Group
03.2011 - 05.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Certificate 4 - Travel And Tourism
Institute of Training And Further Education
Northcote, VIC12.2023
Skills
- Hardworking
- Self-motivated
- Organised
- Productive
- Professional
- Passionate
- Teamwork Skills
- Social Media and Advertising Skills
References
References Upon Request
Timeline
Travel Consultant
Flight Centre Wagga Wagga
05.2021 - Current
Receptionist/ Administrative Support
Abercromby’s Real Estate
10.2018 - 09.2019
Receptionist
Intralink Wealth Management
03.2018 - 10.2018
Retail sales/Administration
Riverina Marine Centre
09.2015 - 04.2017
Retail Sales Assistant
Kate & Rose Boutique
06.2014 - 09.2015
Receptionist/Administration Assistant
Jason Wagga Motor Group
03.2011 - 05.2014
Certificate 4 - Travel And Tourism
Institute of Training And Further Education
Similar Profiles
Skye FlemingSkye Fleming
Educator at Wagga Wagga Early Years Learning CentreEducator at Wagga Wagga Early Years Learning Centre
MICHELLE JOHNSONMICHELLE JOHNSON
Registered Nurse - Operating Theatre at Wagga Wagga Rural Referral HospitalRegistered Nurse - Operating Theatre at Wagga Wagga Rural Referral Hospital
Abhishek KandaAbhishek Kanda
Registered Nurse at Wagga Wagga Community Aged CareRegistered Nurse at Wagga Wagga Community Aged Care