Summary
Overview
Work History
Education
Skills
Certification
Custom
Custom
Timeline
Generic
Georgia Martin

Georgia Martin

Riverwood,NSW

Summary

Reliable, organised, and enthusiastic Administrative Professional with over 8 years of experience. Dedicated to providing top-notch customer service and administrative support. Possessing excellent written and verbal communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. Seeking an opportunity to bring my bubbly personality and professional presentation into a new environment to utilise and further develop my customer service and administrative skills and contribute to a positive team culture.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Administrator

JAE Services Christchurch Northwest
Christchurch, New Zealand
02.2016 - 08.2024
  • Responsible for a wide range of administrative tasks, including inbound and outbound phone calls, scheduling, responding to emails, invoicing, debt collection, client file management, and data entry.
  • Cultivated a professional, yet friendly phone manner.
  • Experience in scheduling a wide variety of jobs for seven technicians with differing specialties.
  • Attention to detail, multi-tasking, and time management were essential to efficiently and successfully prioritising multiple tasks in a fast-paced environment. For example, I was responsible for triaging hundreds of claims from flooding events in Christchurch in 2019 and 2021 and for assisting with the triaging of thousands of flooding claims from Cyclone Gabrielle in 2023.
  • High levels of accuracy were required for preparing invoices for insurance companies' fire restoration and flood restoration claims.
  • Cultivated strong computer and typing skills while utilising many features of XERO and Microsoft Office 365, including Excel, Word, Outlook, Teams, OneNote, and OneDrive.
  • Developed excellent written and verbal communication skills by liaising with clients, a team of local and nationwide administrators and technicians, insurance companies, and property assessors.
  • Assisted the Health and Safety Officer and gained understanding of health and safety protocols, the importance of regular tag testing of electrical equipment, and ordering extra supplies as needed.
  • Maintained a clean and tidy desk area, ensuring a professional office environment.
  • Contributed to a positive work environment by treating other administrators, technicians, and clients with respect and empathy and by having a genuine desire to assist.

Piano Tutor

Self-Employed
Christchurch, New Zealand
07.2015 - 12.2023
  • Enthusiastically trained students in proper piano technique to enable effective and enjoyable playing, and instructed students in piano theory to ensure that their piano knowledge was well-rounded.
  • Consistently exhibited time management and organisational skills by ensuring that student lessons ran according to schedule while maintaining the highest quality.
  • Listened to and adapted to the varied needs and goals of students of diverse ages and with distinct language and cultural backgrounds.
  • Further improved excellent interpersonal skills while establishing positive and up-building relationships with each of my students.

Education

NCEA Levels 1 and 2 -

Burnside High School
Christchurch
12.2015

Skills

  • Excellent Communication Skills
  • Scheduling
  • Attention to Detail
  • Multi-Tasking
  • Time Management

Certification

Full Drivers License, Christchurch, 2018, Present

Custom

  • Sarah Kennedy, JAE Services Christchurch Northwest, sarah.kennedy@jae.co.nz, +642041263199
  • Breana Boult, JAE Services Christchurch Northwest, breana.boult@jae.co.nz, +64272660315

Custom

Bible Education Volunteer, Christchurch, Christchurch, 08/01/09 to Present. 

  • Passionate about part-time volunteer work, speaking to people in the community from diverse cultural, religious, and social backgrounds.
  • Cultivated strong interpersonal skills and established solid connections with many members of the community and fellow volunteers. Adapted to and acknowledged the differing needs, concerns, and views of those I spoke to.
  • Demonstrated reliability by sticking to arrangements made with community members and other volunteers.
  • Required high levels of punctuality, organization, and time management to balance multiple duties in different locations.
  • The varied duties that I carried out required excellent written and verbal communication skills.
  • High levels of dress and grooming were required as I was a community representative.

Timeline

Office Administrator

JAE Services Christchurch Northwest
02.2016 - 08.2024

Piano Tutor

Self-Employed
07.2015 - 12.2023

NCEA Levels 1 and 2 -

Burnside High School

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Georgia Martin