Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Georgia McGrath

Burringbar,NSW

Summary

I would bring high energy, fun and knowledge to your Rip Curl Merimbula Store, through my experience in all facets of retail management, people skills, love of life attitude including my love of the ocean, nature and surfing.


Meeting company goals, consistent and organised practices, Skilled in working under pressure and adapting to new situations, A collaborative leader to encourage a team to be excited to achieve, through your brand guidelines and values of the business.



Overview

6
6
years of professional experience

Work History

Senior Support Worker

Stellar Experiences
08.2019 - Current
  • Built strong relationships with clients to deliver understanding support and inclusiveness.
  • Follow all procedures and protocol from Head Office.
  • individual client reporting
  • Enabling young people of all abilities to participate in social events, local and interstate. Critical for the guests to feel like every other young person.
  • Engaged guests in meaningful conversation and encouragement, through 1:1 and group activities.
  • Ensure our guests needs are met and that they feel satisfied with the activity.
  • Activities, surfing, bungee jumping, touch footy teams, 5K beach runs, gym, music festivals, cooking classes, nutrition, AFL and NRL games, restaurants, film courses, acting courses, bowling, and so much more
  • Drive the Stella mini bus, help with airport requirements and other due diligence when groups travelling interstate or local activities
  • Ensure the management and wellbeing of our guests, so they feel empowered, respected and appreciated.
  • Problem solving and crisis management skills
  • Attend continuous staff knowledge training at Head Office
  • Deliver and stand by the Stellar Experiences Brand and values.

Store Manager

Zimmermann David Jones
06.2017 - 03.2019
  • Create a strong team work ethic.
  • Assisted area manager with hiring, training and mentoring new staff
  • Cultivate lasting client and staff relationships through excellent communication skills
  • Scheduled employees for shift rostering
  • ensure set budgets are met
  • Training employees
  • Mitigated business risks, working closely with staff and assess performance
  • Administration duties, daily reporting to Head Office, weekly summaries, theft reports, hourly stock counts, sessional reports and rostering, use of excel to record store data, all due diligence required.
  • Liaise with Head of Security for loss prevention / theft
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Management of VIP clientele
  • Delegation of daily tasks
  • Completed point of sale opening and closing procedures.
  • Conduct quarterly stocktake procedures and mini stocktake procedures
  • Prepared and managed major and minor season launces
  • Rotated merchandise and displays to feature new products and promotions.
  • Attended Monthly management meetings at Head Office
  • Ensure safety and protection of staff and the Zimmermann brand.

Casual Sales Assistant

Zimmermann David Jones
04.2017 - 03.2019
  • Monitored sales floor and merchandise displays, taking corrective action such as restocking or reorganizing products.
  • Actioned all tasks set by my manager
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labelling items, and arranging according to my manager

Education

High School Diploma -

St Vincent's College,
Potts Point, NSW
10.2011

Skills

Advanced in Excel and word

Excellent verbal and written communication

Leadership and management skills

Communicate with all stakeholders from top down

Excellent people skills and adaptability to work with a range of personalities and be influential when required

Social media a wide breadth of knowledge across multiple platforms

Ability to problem solve

Ability to act logically through crisis management

enthusiastic for personal learning and professional development

skillful with multitasking when required

Professionally handle confidential tasks

Accomplishments

  • Exceeded monthly store sales goals eight months in a row.
  • Achieved the world best store ranking within 12 months
  • Created a happy and inclusive team
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved negative customer complaints which led to a happy and loyal customers
  • Reduced theft through collaboration with security
  • Received a beatiful gift from Head Office with a personalised note thanking me me for my great work.


Timeline

Senior Support Worker

Stellar Experiences
08.2019 - Current

Store Manager

Zimmermann David Jones
06.2017 - 03.2019

Casual Sales Assistant

Zimmermann David Jones
04.2017 - 03.2019

High School Diploma -

St Vincent's College,

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Georgia McGrath