Georgia Mckechnie
Myer
Corio,VIC
29
years of professional experience
1
Certification
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Customer Solutions/Administration
5 Years 2 Months- Handled inbound customer service inquiries for Myer store orders
- Investigate and resolve issues with customer orders
- Resolve technical issues with customer accounts
- Liaised with internal and external departments to efficiently process customer requests
- Provided support to team members by addressing their needs and challenges
Customer Solutions Consultant
4 Years 4 Months- Investigated and resolved health insurance claims issues to ensure accurate policy management
- Conducted health coverage checks to verify member policy details. to upgrade or downgrade member’s policies and claims
- Requested transfer documents from external companies via fax and email to streamline processes
Mortgages Department
2 Years 5 Months- Handled inbound customer service enquiries regarding mortgages, ensuring customer satisfaction and prompt resolution.
- Investigated and resolved issues related to payments and valuations on construction loans, facilitating timely processing and customer trust.
- Processed mortgage payments accurately
- Process redraw requests
- Facilitated redraw requests for clients
Customer service/Call centre
3 Years 5 Months- Provide details of further information needed for credit card applications
- Fraud/transaction dispute referrals and enquiries
- Inter product credit card changes/upgrades
- Clarified requirements for credit card applications to streamline processing
- Managed customer preferences for opting in or out of extra products
- Handled referrals and inquiries related to fraud and transaction disputes
- Performed administrative tasks and data entry for reports of lost or stolen cards
Customer service/Call centre
4 Years 2 Months- Handled inbound customer enquiries for mobile, landline, and internet services, ensuring prompt resolution and customer satisfaction.
- Investigated technical issues to identify root causes.
- Processed payments and addressed billing enquiries, maintaining accuracy and fostering customer trust.
- Investigate and resolve technical issues
Customer service representative/Teller
2 Years 8 Months- Communicated with customers to identify and address financial needs.
- Promoted various financial products and services to meet customer needs.
- Referred customers with complex financial needs to specialists for tailored solutions.
Cafe assistant
3 Years 2 Months- Delivered exceptional customer service to enhance guest experience, Prepared sandwiches at counter by following customer orders, Brewed coffee to order for customers, Served customers at rink by taking orders and delivering food and Provided catering support by organizing food and beverage for events.
- Supported barista operations by preparing ingredients, organizing workspace, and maintaining service flow.
- Greeted customers promptly, answered menu questions, and delivered courteous front-of-house support.
- Processed orders accurately using POS system and coordinated timely handoff with kitchen team.
Cashier
2 Years 1 Month- Customer service, operate cash register, Performed stock inventory checks
- Processed customer purchases accurately using register systems and payment terminals.
- Scanned items quickly while maintaining correct pricing and checkout efficiency.
- Handled cash, card, and contactless payments with attention to reconciliation procedures.
Education
- Successfully achieved year 12.
- Subjects: Business Management, English, Further Mathematics, Psychology, Studio Art.
Certificate IV - Cyber Security
Skills
Customer service
Problem-solving
Computer skills
Organizational skills
Time management
Attention to detail
Issue resolution
Multitasking
Flexible and adaptable
Teamwork and collaboration
Cash handling and management
Financial transaction management
Certification
CATI Training-Market research, July 2002, In-house Training provided by Taylor Nelson Sofres., Salesforce,Probe Group, Health Administration Certificate IV September 2021,MAT
Interests
Gym
Music
Photography
Art
Timeline
Customer Solutions/Administration
Myer
09.2020 - 11.2025Read More
Customer Solutions Consultant
Australian Unity
02.2014 - 06.2018Read More
Mortgages Department
ANZ
08.2010 - 01.2013Read More
Customer service/Call centre
ANZ
08.2010 - 01.2014Read More
Customer service/Call centre
Optus
01.2006 - 03.2010Read More
Customer service representative/Teller
Westpac
10.2002 - 06.2005Read More
Cafe assistant
Lazy Cat Cafe
02.1999 - 04.2002Read More
Cashier
Coles Supermarket
01.1997 - 02.1999Read More
Canterbury Girls' Secondary College
Read More
Holmesglen Institute of TAFE
Certificate IV from Cyber Security
Read More