Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia McSwiney

Berry,NSW

Summary

Detail-oriented individual with exceptional communication skills and proven ability to handle multiple tasks effectively, in fast-paced environments. I am hardworking and passionate about childcare, with strong independent decision-making skills and sound judgment to make a positive impact.

Overview

16
16
years of professional experience

Work History

Client Services Associate/Doctor's Assistant

TrueCare for Pets
12.2023 - 01.2025
  • Served as primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries regarding specialty appointments and emergency visits for dogs and cats.
  • Provided exceptional customer support, consistently exceeding client expectations and resolving issues effectively.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Triaged incoming patients to determine treatment needs and urgency of care.

Client Care Team Leader

Laurel Pet Hospital
08.2022 - 12.2023
  • Managed multi-line phone system and pleasantly greeted owners and patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.

Virtual Executive Assistant

Self-employed
10.2014 - 06.2022
  • Liaised effectively between executives and other departments or external contacts for successful collaboration.
  • Maintained a professional online presence for executives by managing social media accounts and email correspondence.
  • Optimized time management for executives by handling travel arrangements and itineraries.
  • Handled confidential and sensitive information with discretion and tact.

Executive Assistant to the Chief Operating Officer

ARUP
09.2008 - 03.2014
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Education

Certificate III (in Progress) -

Australian College of Teacher's Aides
01-2025

Valid For Paid And Unpaid Work - Expiry Date 29/04/2030

Working With Children Check (Employee)
01-2025

Food Handler Basics -

NSW Food Authority
01-2025

Higher School Certificate -

Frensham Girls School
Mittangong, NSW
01-1996

St Michael's Catholic Primary School
Nowra, NSW
01-1990

Skills

  • Problem-solving skills
  • Positive attitude
  • Effective communication
  • Calm and patient demeanour
  • Relationship building
  • Teamwork and collaboration
  • Valid Working with Children Check (WWCC)

Timeline

Client Services Associate/Doctor's Assistant

TrueCare for Pets
12.2023 - 01.2025

Client Care Team Leader

Laurel Pet Hospital
08.2022 - 12.2023

Virtual Executive Assistant

Self-employed
10.2014 - 06.2022

Executive Assistant to the Chief Operating Officer

ARUP
09.2008 - 03.2014

Certificate III (in Progress) -

Australian College of Teacher's Aides

Valid For Paid And Unpaid Work - Expiry Date 29/04/2030

Working With Children Check (Employee)

Food Handler Basics -

NSW Food Authority

Higher School Certificate -

Frensham Girls School

St Michael's Catholic Primary School

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Georgia McSwiney