Summary
Overview
Work History
Education
Skills
Performance Experience
Relevant Short Courses
References
Timeline
Generic

Georgia Mercer

Redcliffe,QLD

Summary

I am a highly organised and friendly professional seeking a role in Singing Tutoring and or Music Administration or Coordination. I have 6 years’ experience in customer service with very strong organisational skills. I have a passion for helping students reach their singing goals. Implementing various learning methods to suit students needs and providing technical vocal knowledge to take students to the next level. I create a fun, encouraging and warm environment for students. I am able to prioritise workloads and have proven successful in working with a team to achieve outstanding results.

Overview

2
2
years of professional experience

Work History

Singing Tutor

Self-Employeed
01.2023 - Current
  • Facilitated one-on-one tutoring sessions focusing on advancing students skills.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Conducted review sessions to help students prepare for vocal exams.
  • Developed student confidence through positive reinforcement strategies.

Bartender & Senior Barista

The Belvedere Hotel
12.2023 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Senior Barista

Turquoise Café
01.2022 - 11.2023
  • Greeted and assisted customers, ensuring a positive and welcoming experience
  • Managed incoming calls and inquiries
  • Ensuring a smooth workflow of service
  • Assisted in scheduling appointments.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.

Part Time Receptionist

Highline Sheds
07.2022 - 05.2023
  • Managed incoming calls and inquiries and directed them to the appropriate individual
  • Provided administrative support, including data entry, filing and scheduling appointments.
  • Managed multiple tasks and met time-sensitive deadlines.


Education

Master’s of Secondary Teaching - Music And Drama

The University of Queensland
St Lucia, QLD
11.2025

Bachelor of Music - Voice And Opera

Western Australian Academy of Performing Arts
Edith Cowen Univeristy, Mount Lawley, WA
11.2023

High School Diploma -

A.B. Paterson College
Arundel, QLD
11.2019

Skills

  • Appointment Scheduling
  • Personalised Student Plans & Adapting to Student's Learning Style
  • In-person tutoring
  • Administration
  • Data Entry
  • Communication
  • Customer Service
  • Reception

Performance Experience

  • Sussana Soloist (Le Nozze Di Figaro, Sull'aria) - WAAPA Music Gala, Perth Concert Hall, WA
  • WA Opera Chorus Contract
  • Young Artist (Gilbert & Sullivan Evenings)- WELD Club, WA
  • Opera: The Enchanted Pig (Adelaide) - WAAPA, WA
  • Soprano Soloist (Dixit Dominus), St George's Cathedral, WA
  • Soprano Soloist (Vivaldi's Gloria), St Mary's Cathedral, WA
  • Opera Gala, Adina Soloist (The Elixir of Love) - Government House, WA
  • Masterclasses - Soprano: Samantha Clarke, Soprano: Lynne Dawson, Soprano: Elisa Wilson
  • Opera Gala, Lauretta Soloist (Gianni Schicchi), Government House, WA
  • Opera: Hansel & Gretel (Dew Fairy), WAAPA, WA
  • Opera: Pirates of Penzance (Mabel -study, Chorus Girl), WAAPA, WA
  • Opera: Gianni Schicchi (Opening Soloist), Gold Coast Opera, QLD
  • Opera: Die Flaudermaus (Chorus), Cuskley Opera, QLD

Relevant Short Courses

  • QLD RSA - 2024
  • QLD RSG - 2024
  • Barista License Course – 2014
  • COVID-19 Hygiene Course 2022

References

  • Steve Barnes, Manager, Highline Sheds, 0425 336 666
  • Alexandra Pettersson, Shift Manager, Turquoise Café, Fremantle, 0432 999879

Timeline

Bartender & Senior Barista

The Belvedere Hotel
12.2023 - Current

Singing Tutor

Self-Employeed
01.2023 - Current

Part Time Receptionist

Highline Sheds
07.2022 - 05.2023

Senior Barista

Turquoise Café
01.2022 - 11.2023

Master’s of Secondary Teaching - Music And Drama

The University of Queensland

Bachelor of Music - Voice And Opera

Western Australian Academy of Performing Arts

High School Diploma -

A.B. Paterson College

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Georgia Mercer