Georgia Morgan
Summary
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Overview
9
9
years of professional experience
Work History
teaching assistant
vibe teaching uk
08.2023 - 11.2023
- Supporting special needs students across multiple schools to ensure active participation and skill development in class.
ACCOUNT MANAGER
SLC REPRESENTATION uk
01.2023 - 08.2023
- Responsible for managing UK relations on behalf of four international Destination Management Companies and Hotel Groups
- Obtained new distribution channels and exposure for clients by procuring meetings with key UK travel industry stakeholders, negotiations with airlines, tourist boards and attendance at industry meetings and events.
Customer care advisor
DHL EXPRESS
09.2020 - 09.2022
- Consistently exceeded department KPIs, including response times, resolutions and customer satisfaction
- Clear and concise communication helped in problem-solving with operations teams globally to resolve customer issues.
STORE MANAGER
STA TRAVEL
11.2017 - 07.2020
- Accountable for all store, team and individual KPIs
- Recruited and trained all staff for the store
- Continued working well into the pandemic when we were inundated with change and cancellation requests
- Communicating with business development managers and arranging store trainings with key suppliers.
Travel Expert
Sta Travel
02.2016 - 11.2017
- Routinely achieved individual targets
- Had a daily structure involving checking monthly targets, following up with clients, handling new and repeat clientele, and booking services across a wide range of systems.
customer account specialist
Signarama
11.2014 - 06.2015
- Sales support for a team of 4 sales consultants
- First point of contact for all customers via phone, walk-in, and email.
Education
Bachelor of business -
Queensland University of Technology
01.2015
High School diploma -
All Hallows School
01.2011
Timeline
teaching assistant
vibe teaching uk
08.2023 - 11.2023
ACCOUNT MANAGER
SLC REPRESENTATION uk
01.2023 - 08.2023
Customer care advisor
DHL EXPRESS
09.2020 - 09.2022
STORE MANAGER
STA TRAVEL
11.2017 - 07.2020
Travel Expert
Sta Travel
02.2016 - 11.2017
customer account specialist
Signarama
11.2014 - 06.2015
Bachelor of business -
Queensland University of Technology
High School diploma -
All Hallows School
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