Georgia Neale
Paradise,Australia
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at the Mill Bakery by leveraging exceptional client interaction and multitasking skills. My ability to manage multiple tasks without compromising service quality, alongside a knack for precise service delivery, has consistently driven positive outcomes. Skilled in both cash handling and team collaboration, I bring a track record of efficiency and excellence. Adept at fostering positive client relationships through effective communication, attention to detail, and personalized service. Proven ability to manage multiple tasks efficiently, handle customer inquiries, and resolve issues with professionalism. Skilled in upselling and promoting additional products and services, with a strong focus on enhancing client satisfaction. Looking to leverage my customer service expertise and keen attention to detail to contribute to a dynamic team in the beauty industry, ensuring an outstanding client experience and supporting business growth.
Overview
6
6
years of professional experience
Work History
Server
the Mill Bakery
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bar Tender
Tommys Bar and Grill
08.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Subway
02.2019 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Diploma - Beauty Therapy And Salon Management
The French Beauty Academy
Robina 12.2024
Skills
- Active Listening: Skilled in actively listening to clients’ preferences and concerns, tailoring services to meet individual needs
- Precision in Service Delivery: Meticulous in handling orders and requests, ensuring accuracy and quality, which translates to providing high-quality beauty services
- Observational Skills: Noted for keen attention to detail, essential for noticing and addressing clients' specific needs and preferences in a beauty setting
- Efficient Task Management: Experienced in managing multiple tasks simultaneously while maintaining high service standards, crucial for handling various beauty treatments and client appointments efficiently
- Organizational Skills: Proficient in organizing and prioritizing tasks to ensure timely and effective service delivery
Exceptional Client Interaction: Proven ability to interact with clients in a friendly and professional manner, addressing their needs and ensuring a positive experience
- Product and Service Promotion: Demonstrated ability to upsell additional products and services, which can be applied to recommending beauty treatments or products to clients
- Persuasive Communication: Skilled in using persuasive techniques to enhance client engagement and satisfaction
- Quick Resolution of Issues: Adept at resolving client issues and handling unexpected situations with poise, important for managing client concerns and ensuring a smooth beauty service experience
- Adaptability: Flexible and able to adapt to changing environments and client needs, ensuring continued client satisfaction and service excellence
- Effective Teamwork: Experienced in working collaboratively with team members to deliver exceptional service, valuable for working with beauty professionals in a salon or spa setting
- Supportive Attitude: Known for a supportive and cooperative approach, contributing to a positive team dynamic and enhancing overall client service
Timeline
Server
the Mill Bakery
02.2024 - Current
Bar Tender
Tommys Bar and Grill
08.2023 - 01.2024
Server
Subway
02.2019 - 06.2023
Diploma - Beauty Therapy And Salon Management
The French Beauty Academy
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