Georgia O'Shea
East Perth,WA
Summary
I am a knowledgeable and professional individual skilled in administrative support and customer service. In all roles, I have demonstrated an eagerness to learn and grow by undertaking external training, shadowing or mentoring for career progression. Bringing over 12 years of experience managing fast-paced, front desk operations, Strong planning, problem solving and communication skills. Diligent and tidy individual with commitment to providing exceptional business operational support.
Overview
10
10
years of professional experience
Work History
BUSINESS SUPPORT OFFICER
Healthcare Quality Intelligence Unit – Department of Health
05.2024 - 07.2024
- Diary management for the manager of the HQUI Team
- Managing defined scope projects under the guidance of the Unit Manager
- Primary point of contact for Unit enquiries
- Co-ordination of both internal and external communications
- Project support for the HQUI team
- Liaising with the Patient Safety team and Director of Clinical Excellence
- General admin duties such as record keeping, invoicing and travel management
- Organisation of meetings, workshops and events.
SUPPORT OFFICER / Acting Executive Assistant
Curtin University - Bentley Campus, Perth,6102
09.2022 - 05.2024
- Diary and email management for General Manager of Health Sciences (Pro-Vice Chancellor, Deputy Pro-Vice Chancellor during executive assistant cover)
- Travel management
- Co-ordination of events and committee meetings; both internal and external
- Provided admin support to the wider senior Health Science management team
- Review expense claims and leave requests to submit for approval
- Liasing with external stakeholders
- General admin duties such as electronic filing, record keeping and database entry
- Asisst with enAble research insititue (general admin duties & minute taking at leadership meetings.)
MEDICAL SECRETARY
Altnagelvin Hospital - Londonderry, Northern Ireland
01.2022 - 09.2022
- Supervision of Higher Clerical Officer & Clerical Officers within the Stroke Services.
- Manage waiting lists and tracking of patient records.
- Record and process referrals on the appropriate IT system.
- Provide secretarial and administrative service to Consultant Medical Staff.
- Management of consultant diaries to ensure effective time management.
- Point of contact between patients, relative, staff, practitioners and consultants.
- Type and process clinic and discharge letters using audio dictations.
- Maintain records both manual and computerised in an accurate and timely way.
CUSTOMER SERVICE ADVISOR
Firstsource Solutions – Customer service advisor
Londonderry, Northern Ireland
10.2020 - 01.2022
- Answering all technical customer queries regarding BB, Talk and TV packages.
- Handle customer complaints and resolve these in a timely manner.
- Identifying customers needs, clarify information and provide solutions.
- Meet company sales and service targets.
PROJECT ADMINISTRATOR
Lendlease - Port Melbourne, VIC
10.2019 - 05.2020
- Generated weekly reports for the Melbourne Telstra Project
- Submitted final reports to contractors
- Liaising with sub-contractors, project managers and technicians
- Co-ordination of AMC removals and technician visits
- Conferred with managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
SCHEDULING ADMINISTRATOR
Origin Energy - Melbourne, Docklands VIC
01.2019 - 07.2019
- Diary management for NSW electricians
- First point of call for a small group of electricians
- Contacting Origin Energy customers to schedule orders
- Liaising with managers and team leaders on a regular basis
- Mapping out regional and metro routes for electricians
CUSTOMER SERVICE REPRESENTATIVE/ADVISOR
Old Mutual Wealth - Southampton, England, UK
09.2017 - 10.2018
- Liaising with Financial Advisor firms
- Releasing of stocks and funds to clients/companies
- Answering complex and specific queries from Old Mutual Wealth clients
- Investigating client and company complaints and compensating if necessary
- Case Filing.
PA TO CEO
University of Southampton Science Park - Southampton, England, UK
10.2014 - 09.2017
- Diary management for the CEO of the company
- Recording minutes for various business and team meetings
- Drafting tenant desk & virtual tenancy agreements
- First point of contact for tenant inquiries and communications
- Managing stationary and office supplies
- Administration of Business expenses
- Liaising with business mentors and Catalyst business coaches
- Entering invoices, purchase orders and payments on Sage 50 finance system
- Assisting with maintenance and content creation on the USSP company website
- Assisting with organisation of Science Park events programmes
ADMINISRATIVE ASSISTANT
Alltek Limited Recruitment Agency - Southampton, England, UK
06.2014 - 09.2014
- Editing candidate's CV's to an appropriate standard for the client
- Organising and dispatching invoices
- Creating and uploading job advertisements for the Alltek Website
- Issuing interview letters for prospective employees
- Answering the telephones Monthly archiving
Education
BSB50120 -
Diploma of Business
05-2024
Level 1 & 2
Centre of Aboriginal Studies
10-2023
Higher Education -
Barton Peveril College
Southampton, United Kingdom01-2009
GCSE's -
Regents Park Girls School
Southampton, United Kingdom09-2007
Skills
- Meticulous and organised
- PC proficient
- Data entry
- Multi-line telephone skills
- Project coordination
- Service-oriented mindset
- Multitasking and prioritisation
- Comprehensive proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Teams, OneNote, Publisher, and Project),
References
REFERENCES ON REQUEST
Timeline
BUSINESS SUPPORT OFFICER
Healthcare Quality Intelligence Unit – Department of Health
05.2024 - 07.2024
SUPPORT OFFICER / Acting Executive Assistant
Curtin University - Bentley Campus, Perth,6102
09.2022 - 05.2024
MEDICAL SECRETARY
Altnagelvin Hospital - Londonderry, Northern Ireland
01.2022 - 09.2022
CUSTOMER SERVICE ADVISOR
Firstsource Solutions – Customer service advisor
10.2020 - 01.2022
PROJECT ADMINISTRATOR
Lendlease - Port Melbourne, VIC
10.2019 - 05.2020
SCHEDULING ADMINISTRATOR
Origin Energy - Melbourne, Docklands VIC
01.2019 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE/ADVISOR
Old Mutual Wealth - Southampton, England, UK
09.2017 - 10.2018
PA TO CEO
University of Southampton Science Park - Southampton, England, UK
10.2014 - 09.2017
ADMINISRATIVE ASSISTANT
Alltek Limited Recruitment Agency - Southampton, England, UK
06.2014 - 09.2014
BSB50120 -
Diploma of Business
Level 1 & 2
Centre of Aboriginal Studies
Higher Education -
Barton Peveril College
GCSE's -
Regents Park Girls School
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