Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Georgia Papatsaras

Burwood,VIC

Summary

Accomplished Postal Delivery Coordinator at Australia Post, adept in delivery tracking and fostering team leadership. Enhanced delivery efficiency and customer satisfaction through innovative route planning and effective complaint handling. Mentored and developed high-performing teams, achieving significant improvements in safety awareness and operational performance. History of maintaining smooth and efficient delivery operations with highly satisfied customers. Well-organized and proactive with a good grasp of business operations, customer needs and delivery practices. Proficient in MDCS,SAP and ADAM.

Overview

11
11
years of professional experience

Work History

Postal Delivery Coordinator

Australia Post
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Postal Delivery Coordinator

Australia Post
10.2021 - 05.2023
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
  • Improved delivery efficiency by optimizing routing and scheduling processes.
  • Implemented customer feedback processes to identify areas for improvement in the delivery process, ultimately increasing overall satisfaction ratings.
  • Oversaw vehicle maintenance schedules, ensuring all fleet vehicles were properly maintained and serviced as needed for reliable operation.
  • Managed a team of PDO's, providing training and support for optimal performance levels.
  • Conducted regular performance reviews for drivers, identifying areas for improvement and growth opportunities.
  • Followed company policies and procedures during shift.
  • Reported customer questions, issues and complaints to management.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Maintained clean and orderly appearance while on shift.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Maintained safe work environment and confirmed current compliance with OHS and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Senior Postal Delivery Officer

Australia Post
03.2017 - 09.2021
  • Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
  • Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
  • Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
  • Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
  • Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
  • Consistently met performance targets set forth by management regarding punctuality rate, route completion time, and customer satisfaction scores.
  • Ensured timely mail delivery for customer satisfaction with diligent adherence to schedules.
  • Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
  • Handled fragile packages carefully, following proper handling procedures to minimize damage during transport or storage.
  • Safeguarded sensitive information through strict adherence to postal regulations and confidentiality protocols.
  • Improved mail delivery efficiency by developing and implementing optimized routes.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Employed GPS and other navigational tools to find shortest routes to locations.

Postal Delivery Officer

Australia Post
01.2013 - 03.2017
  • Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
  • Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
  • Managed high volumes of mail during peak seasons while maintaining accuracy rates in sorting processes ensuring timely deliveries.
  • Handled fragile packages carefully, following proper handling procedures to minimize damage during transport or storage.
  • Consistently met performance targets set forth by management regarding punctuality rate, route completion time, and customer satisfaction scores.
  • Improved mail delivery efficiency by developing and implementing optimized routes.

Education

High School Diploma -

Oakleigh Grammar
Oakleigh, VIC

Certificate III - Aged Care

POW WOW TRAINING
Oakleigh, VIC
2011

Skills

  • Delivery Tracking
  • Complaint Handling
  • Forklift Operation
  • Route Planning
  • Safety awareness
  • Decision-Making
  • Performance monitoring
  • Staff Training
  • Coaching and Mentoring
  • Team Leadership
  • Workplace Safety
  • Interpersonal Communication
  • Documentation And Reporting
  • Shift planning

Languages

Greek
Native or Bilingual

Timeline

Postal Delivery Coordinator

Australia Post
06.2023 - Current

Postal Delivery Coordinator

Australia Post
10.2021 - 05.2023

Senior Postal Delivery Officer

Australia Post
03.2017 - 09.2021

Postal Delivery Officer

Australia Post
01.2013 - 03.2017

High School Diploma -

Oakleigh Grammar

Certificate III - Aged Care

POW WOW TRAINING

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Georgia Papatsaras