Georgia Pettit
Engadine,NSW
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Bondi Bowling Club
09.2022 - Current
- Created schedules for a team of 25+ and monitored payroll to remain within a 35% budget.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed market trends and competitor activities to create competitive advantages.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities. Namely the City2Surf afterparty with over 700 in attendance with a net income of $75k in food and beverage sales.
Duty Manager
Woonona Bulli RSL
03.2021 - 09.2022
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
General Manager
Club Heathcote
09.2019 - 03.2021
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Examined financial statements and income statements to review company's financial performance.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Managed payroll and time and attendance systems.
Restaurant Manager
Schnitz
05.2016 - 09.2019
Crew Trainer
McDonald's
09.2012 - 05.2016
Education
Diploma - Business
Tafe NSW
Online02.2022
Certificate III - Hospitality
MEGT Institute
Club Heathcote02.2021
Higher School Certificate -
Heathcote High School
Heathcote, NSW12.2015
Skills
- Work Planning and Organization
- Business Administration
- Payroll Processing
- Performance Management
- Problem Resolution
- KPI Setting and Review
- Operations Management
- Documentation and Reporting
- Administration and Reporting
Certification
- Licensee/Advanced Licensee
- NSW Drivers License
- First Aid and CPR
- Food Safety Supervisor
Timeline
General Manager
Bondi Bowling Club
09.2022 - Current
Duty Manager
Woonona Bulli RSL
03.2021 - 09.2022
General Manager
Club Heathcote
09.2019 - 03.2021
Restaurant Manager
Schnitz
05.2016 - 09.2019
Crew Trainer
McDonald's
09.2012 - 05.2016
Diploma - Business
Tafe NSW
Certificate III - Hospitality
MEGT Institute
Higher School Certificate -
Heathcote High School
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