Georgia Rahme
Kellyville,NSW
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized relationships with premium advisors, working to strengthen the Perpetual brand and build brand loyalty.
Have obtained a Bachelor's degree in Business Management / Marketing (BBus).
LinkedIn Profile: https://www.linkedin.com/in/georgia-rahme-240481148/
Overview
6
6
years of professional experience
Work History
Perpetual One Account Manager
Perpetual Limited
04.2023 - Current
- Maintenance and growth of advisor relations with premium service.
- Addressed problems with transactional and non-transactional requests to maintain and enhance advisor satisfaction.
- Evaluated the needs of the premium advisors and developed tailored solutions to strengthen relationships.
- Monitored and analysed advisor feedback to identify opportunities for improvement.
- Built relationships with the premium advisor base to promote long term business growth.
Client Services Consultant - Subject Matter Expert
Perpetual Ltd
09.2021 - 04.2023
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and timely problem resolution.
Sales Consultant / Diamond Specialist
The Howley Group - Carati Jewellers
10.2017 - 09.2021
- Coordinated diamond, precious stones and metals supply chain to quote and create quality custom jewellery designs.
- Delivered high quality customer service through strong relationship building skills and gentle persuasion to close sales and increase share of wallet.
- Exceeded revenue targets by consultative selling.
- Deciphered customer buying signals to achieve mutually beneficial outcomes.
Education
Bachelor of Business - Management / Marketing
Charles Sturt University
Bathurst, NSW12.2020
Higher School Certificate -
Kellyville High School
Kellyville, NSW09.2016
Skills
- Time Management
- Attention to detail
- Issue resolution
- Managing Multiple Tasks
- Advisor Relationship Management
- Excellent Communication Skills
Accomplishments
The Executive Dean's Award - Refer to Education
Interests
Interested in the performing arts, specifically singing. Received training in the operatic disciplines. Also interested in learning languages predominantly Spanish, Arabic and French.
Timeline
Perpetual One Account Manager
Perpetual Limited
04.2023 - Current
Client Services Consultant - Subject Matter Expert
Perpetual Ltd
09.2021 - 04.2023
Sales Consultant / Diamond Specialist
The Howley Group - Carati Jewellers
10.2017 - 09.2021
Bachelor of Business - Management / Marketing
Charles Sturt University
Higher School Certificate -
Kellyville High School
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