Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Georgia Reid

Mareeba

Summary

Dynamic and dedicated with extensive experience as a Correctional Officer at Queensland Corrective Services. Proven expertise in emergency response and conflict resolution. Skilled in de-escalation techniques and cultural sensitivity, fostering a safe and inclusive environment while facilitating rehabilitation programs for inmates.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Correctional Officer

Queensland Corrective Services
10.2022 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Restrained inmates when disturbances required physical intervention.

Pharmacy Assistant

Whole Life Pharmacy
08.2020 - 10.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Counted and labeled prescriptions with correct item and quantity.
  • Conducted regular medication inventory audits to prevent stock shortages and overages..
  • Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.

Sales Assistant

Nextra Newsagency
08.2016 - 11.2020
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Managed efficient cash register operations.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.

Education

Year 12 -

Mareeba State High School
Mareeba, QLD
10.2020

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Restraint techniques
  • Suicide prevention
  • Cultural sensitivity

Certification

Certificate III in correctional practice

Certificate II in rural operations

Certificate II in resources and infrastructure

First aid

White card

Timeline

Correctional Officer

Queensland Corrective Services
10.2022 - Current

Pharmacy Assistant

Whole Life Pharmacy
08.2020 - 10.2022

Sales Assistant

Nextra Newsagency
08.2016 - 11.2020

Year 12 -

Mareeba State High School

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Georgia Reid