Georgia-Rose Saxby
Summary
Eager and hard worker looking for casual night time and weekend work. I have a young family and i work Monday to Friday 9-3 but i am wanting to add to my work load and i feel as though casual weekend and week night work will be the perfect fit. After speaking with my friend Bridgett who is currently working there i was even more eager. I currently have a cert 3 in Hospitality and was a barista for 5 years. I have enrolled in my RSA course and am willing to obtain my RCG. I look forward to hearing from you,
Georgia
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Faulkner Street Medical Practice
01.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Concierge Admissions Officer
Integratedliving Australia
05.2022 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Barista
Era Espresso
07.2017 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Intake Officer
Home Nursing Group
05.2018 - 07.2021
- Recorded expenses and maintained accounting records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Performed research to collect and record industry data.
Barista
Top Spot Cafe
01.2015 - 04.2017
- Complied with standards for merchandising, stocking and storing product.
- Educated coworkers and customers about new products.
- Set and achieved goals for professional development and advancement.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Education
Certificate 3 Hospitality - Hospitality
Camden Haven Community College
Laurieton, NSW07.2017
Skills
- Officer Training
- Officer Safety Protocols
- Office Cleaning
- Office Reception
- Office Administration
- Data Entry and Maintenance
- Call Documentation
- Upbeat and Positive Personality
- Information Inputting
- Call Transfers
- Directing Calls
- Data Imports
- Invoice and Payment Tracking
- Office Supplies and Inventory
- Greeting Patients and Visitors
- Compassionate Caregiving
- Patient Admission
- Administrative and Clerical Support
- Front desk operations
- Telephone etiquette
- Friendly and outgoing
- Time management
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Cash register operation
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Event preparation
- Health code compliance
- Food safety
- Customer service
Timeline
Medical Receptionist
Faulkner Street Medical Practice
01.2023 - Current
Concierge Admissions Officer
Integratedliving Australia
05.2022 - 12.2022
Intake Officer
Home Nursing Group
05.2018 - 07.2021
Barista
Era Espresso
07.2017 - 04.2018
Barista
Top Spot Cafe
01.2015 - 04.2017
Certificate 3 Hospitality - Hospitality
Camden Haven Community College
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