Georgia Smith

Newcastle,NSW

Summary

Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, a proven ability to resolve conflicts effectively, the ability to adjust during peak periods, and proficiency in maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and ensuring a seamless sales process.

Overview

years of professional experience

Work History

Retail Worker

Kmart

Glendale, NSW

04.2023 - Current

Operated cash register and self-serve machines for efficient customer transactions.
Resolved customer complaints with professionalism and empathy.
Collaborated with team members to improve customer service experiences.
Maintained friendly demeanor to foster positive work environment and enhance customer loyalty.
Applied strong problem-solving skills to manage conflicts effectively.
Assisted customers with product inquiries and navigation throughout store.
Assessed areas and displays, ensuring merchandise remained presentable through restocking and reorganization.
Contributed to strategic planning and setup of merchandise displays to attract customers.

Education

Bachelor of Criminology and Psychology -

University of Newcastle

Newcastle, NSW

12-2028

High School Certificate -

Glendale Technology High School

Glendale, NSW

01-2024

Skills

Critical thinking and problem-solving
Conflict resolution
Customer service and assistance
Team collaboration
Time management

Loss prevention
Register operation
Effective communication
Product restocking

Timeline