Georgia Tier
Melbourne
Summary
Results-focused department trained professional with strengths in client liaison, admin upkeep and legislative practice. Proactive leader with strengths in communication, collaboration and time management in fast pace environments. Critical thinker, cultivates rapport with individuals to optimize goals, resolve complex problems and deliver innovative outcomes. Adept at managing concurrent objectives to promote efficiency and influence positive results.
Overview
3
3
years of professional experience
Work History
Compulsory Treatment Liaison Officer
Department Of Family, Fairness And Housing
06.2020 - Current
- Liaise with clients, staff and key stakeholders to gain the best possible outcomes for clients.
- Ensure the service is delivered in compliance with the Disability Act 2006, particularly in relation to compulsory treatment legislation.
- Ensure all compulsory treatment documents are submitted to relevant stakeholders in a timely manner.
- Provide support to the Forensic Client Services Manager and collaborate with relevant sections of the organisations to enhance and develop departmental systems and processes to meet the legislative requirements of the Disability Act 2006.
- Maintain the restrictive intervention database system and ensure documents are uploaded to ensure the service meets the reporting criteria set by the Office of the Senior Practitioner and to allow information sharing between key stakeholders.
- Provide guidance to others in the work area and related areas regarding processes and systems.
- Identify and work collaboratively to implement system improvements within unit or professional field.
- Understand stakeholder needs and apply that knowledge to achieve local objectives.
- Managing multiple databases, planners and workplace calendars.
Divisional Liaison Officer
Department Of Family, Fairness And Housing
- Review, collate and triage referrals for client eligibility and suitability for treatment services and/or community programs.
- Provide expert advice about treatment programs and alternative services as needed.
- Work in collaboration with the team to ensure high quality clinical reports are appropriate and provided to stakeholders in a timely manner, which may include this court of other statutory bodies.
- Liaise with the legal services branch to ensure compliance with legislative responsibilities.
- Prepare reports, briefs, collection of data and correspondence on operational/program issues.
- Undertake and support projects, audits, research or reviews aimed at
improving service delivery.
- Assist in providing timely advice and develop open and effective communication strategies including collection of complex and sensitive information about clients.
- Mangers complex cases under professional guidance and supervision.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
Manager Forensic Client Services
Department Of Family, Fairness And Housing
05.2023 - 06.2023
Education
Bachelor Degree Criminal Justice -
RMIT University
Melbourne, VIC03.2020
Skills
- Excellent written and skills developed through written reports, minute/note taking and stakeholder liaison
- Confident user of computer programs such as Microsoft Word, Excel, PowerPoint as well as internal programs used within the department
- Demonstrated ability to self-manage and work cooperatively
- Well-developed organisational skills obtained through coordinating teamwork and working under tight timeframes
- Exceptional communication skills, both technological and face-to-face, with professional demeanour and language
- Adaptability to new learning environments developed through experience in different work places
- Working and completing tasks well under pressure
- Outstanding time management and prioritisation skills
Additional Information
- Health and Fitness: I enjoy keeping physically fit to keep mentally fit. Exercising and playing team sports help me to expand my communication skills, manage my time and to reduce stress.
- Reading/writing: I am fond of reading and writing as it expands my knowledge, creativity and idea flow.
References
Joe Spalliera | Manager of Forensic Disability Statewide Access Service
Joe Haddad | Operations Manager at Disability Forensic Assessment and
Treatment Service
Timeline
Manager Forensic Client Services
Department Of Family, Fairness And Housing
05.2023 - 06.2023
Compulsory Treatment Liaison Officer
Department Of Family, Fairness And Housing
06.2020 - Current
Divisional Liaison Officer
Department Of Family, Fairness And Housing
Bachelor Degree Criminal Justice -
RMIT University
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