Driven to enhance team performance achievement by leveraging leadership, and strategic planning capabilities. Exceptional communicator with proficient time management, organisational, and customer service skills, dedicated to elevating the sports industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Platform Specialist
SportsGrid
11.2023 - Current
Efficiently handling reception and switchboard duties by directing calls and warmly welcoming visitors.
Managing accounts, invoices, and orders, ensuring precise oversight of financial transactions.
Prompt and courteous assistance to clients by promptly responding to emails, support tickets and phone calls.
Competitor analysis, project implementation, client onboarding, and account management to contribute to the overall success of the organisation.
Event Supervisor & Administration
THE SYDNEY CRICKET GROUND & ALLIANZ STADIUM
01.2022 - Current
Provide administrative support for management through preparing, proofreading, editing and finalising incoming and outgoing documents and reports
Utilise excellent customer service to serve guests food and bar beverages in a range of environments (boxes, suites and function spaces) ensuring they have a pleasurable viewing experience at their event
Adapt to handling multiple customer requests and queries quickly, courteously and professionally.
Front of House & Party Hostess
The Cupcake Princess
01.2020 - 01.2022
Working in a small business I was able to provide high quality customer experiences by providing attentive service.
Teacher/Coach
Jai Martial Arts
01.2017 - 01.2021
Participated in the sport since 2008
Senior second dan black belt
Education
Bachelor of Management (Sport Business) - Business Management
University of Tech Sydney
Ultimo, NSW
12.2023
St. Clare's College
Waverley, NSW
Skills
Root Cause Analysis
Quality Assurance
Customer Relations
Supply Management
Certification
Responsible Service of Alcohol
Timeline
Platform Specialist
SportsGrid
11.2023 - Current
Event Supervisor & Administration
THE SYDNEY CRICKET GROUND & ALLIANZ STADIUM
01.2022 - Current
Front of House & Party Hostess
The Cupcake Princess
01.2020 - 01.2022
Teacher/Coach
Jai Martial Arts
01.2017 - 01.2021
Bachelor of Management (Sport Business) - Business Management