Summary
Overview
Work History
Education
Skills
Timeline
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Georgia Tzirkas

Summary

Goal-driven banking professional with extensive experience in managing diverse customer needs efficiently and effectively. Expert in maximizing customer satisfaction and driving bank revenue through hands-on service, knowledgeable product recommendations, and persuasive communication. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with high accuracy.

Overview

6
6
years of professional experience

Work History

Banking Consultant

ANZ Banking Group
04.2023 - Current
    • Extended and sustained relationships with customers to maintain and grow business.
    • Worked with customers to procure updated financial information on continuous basis.
    • Communicated lending decisions to customers.
    • Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
    • Identified potential risks, implementing proactive strategies for risk mitigation and management.
    • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
    • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Sales Assistant

YD
10.2021 - 11.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.

Administrative Assistant

LJ Hooker Real Estate
01.2019 - 08.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Bachelor of Commerce - Finance

Macquarie University
Sydney, NSW
11.2026

Skills

  • Loan Processing
  • Wealth Management
  • Credit risk evaluation
  • Team Collaboration
  • Customer Relationship Management
  • Analytical Thinking
  • Meeting Sales Goals
  • Business Development
  • Investment banking services

Timeline

Banking Consultant

ANZ Banking Group
04.2023 - Current

Sales Assistant

YD
10.2021 - 11.2023

Administrative Assistant

LJ Hooker Real Estate
01.2019 - 08.2020

Bachelor of Commerce - Finance

Macquarie University

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Georgia Tzirkas