Summary
Overview
Work History
Skills
Timeline
Generic

Georgia Vincent-Kitchen

Leichhardt,NSW

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Administration Assistant

Xxxxxxxxxxxx
03.2023 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Executed record filing system to improve document organization and management.

Retail Assistant

YYYYYYYYY
10.2021 - 03.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Implemented promotional campaigns, increasing customer engagement and sales.

Skills

  • Presentation Creation
  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • POS System Operation
  • Flexible schedule availability
  • Complex Problem-Solving
  • Cash Handling Accuracy
  • POS Systems
  • Adaptability and Resilience
  • Order Processing
  • Payment Processing

Timeline

Administration Assistant

Xxxxxxxxxxxx
03.2023 - 03.2024

Retail Assistant

YYYYYYYYY
10.2021 - 03.2023

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Georgia Vincent-Kitchen