Georgia Walker
Aspley,QLD
Overview
4
4
years of professional experience
Work History
GHLT Administration Support Officer (AO3)
Queensland Children's Hospital
09.2023 - Current
- Provided high level administration support to the Director of Gastroenterology, GHLT Medical Officers and Nursing staff.
- Managed an electronic dairy of meetings and appointments for the Director by prioritising request for appointments/meetings.
- Responsible for the day-to-day operation and function of the Gastroenterology service with the ability to exercise judgement in processing urgent and non urgent tasks.
- Provide quality staff focused rostering and workforce management support services (including the planning, creation, and maintenance of rosters) to the Gastroenterology Clinical Team to ensure optimum workforce deployment.
- Creates weekly department schedules/rosters alongside the Director and allocates all medical staff (Consultants, Fellows, Registrars and Residents) to clinics, theatre, referrals, admin time and meetings depending on the operational needs for the week.
- First point of reference for any HR or payroll queries, complaints, or other queries within the Medical Gastroenterology Department.
- Responsible for ensuring AVACs are submitted by end of fortnight cut off for all Medical Staff within Gastroenterology.
- Demonstrates initiative in supporting Doctors and the Director in adopting new and changing business processes in an environment of continuous improvement.
- Manage and process through MyHR all leave request for the Gastroenterology doctors, including (recreation leave, sick leave, professional development, carers, bereavement leave ect).
- Coordinate and support recruitment activities through the management of vacancies, timely checking and processing of paperwork, interview appointments and travel arrangements.
Administration Relief Pool Support Officer (AO4)
Queensland Children's Hospital
02.2023 - 02.2023
- Assisting with the ongoing development, review, audit and maintenance of data to support effective, accurate and on-time reports for management and executive for budgetary planning and business improvement.
- Accurate knowledge of HR principles, Relief Roster and Payroll submissions, including but not limited to AVAC's, DSVF's EMR and leave submissions.
- Maintaining an accurate matrix of all 200+ relief pool staff including their skills, experience, location and training.
- Assisting recruitment management by fulfilling all administration support tasks required to support the on-going Relief Pool recruitment, on-boarding and training in order to provide staff to meet the needs of the hospital and community sites.
- Ability to work autonomously, utilising discretion in the absence of the Relief Pool Manager by establishing work priorities, achieving work targets, contributing to team goals in a changing environment and solve immediate problems in situations where precedents have not been set and procedures not defined.
- Backfill for the Relief Pool Manager by learning and maintaining current knowledge of all facets of the role and including liaising with relief pool staff, divisional leads and stakeholders to ensure business as usual
Relief Pool Administration Officer
Queensland Children's Hospital
02.2021 - 09.2023
- Scheduling appointments, handling phone and email enquiries from patients professional and efficiently.
- Provided administration support to department staff including typing letters and reports, preparing mailings, photocopying, collating and faxing documents.
- Monitoring email accounts regularly and responded appropriately within established time frames.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Working in over nine outpatient departments and eight wards I have gained the skills to easily adapt to new roles and systems with ease.
Education
High School Diploma -
Graduated From Mary Mackillop College
Nundah01-2020
Skills
- Experienced in myHR payroll services, including AVACs, DSVFs, EMR Entry, EMF submissions, Leave, Staff balances
- Cost Centre Management via DSS
- Processing invoices via S/4Hana
- High-level communication skills
- Collaborate and positive team player with the ability to work autonomously
- Ability to create new workflows to help improve business needs and increase efficiency and effectiveness within the team
- Proficient in problem solving and conflict resolution
- High level knowledge of Hospital-based systems and processes
REFERENCES
Professor Nikhil Thapar
Director of Gastroenterology at the Queensland Children's Hospital
Email: Nikhil.Thapar@health.qld.gov.au
Mobile: 0466 339 234
Melinda Watson
Directorate Administration Team Leader
Email: Melinda.Watson2@health.qld.gov.au
Mobile: 0467 234 547
Edwina McKenzie
Administration Relief Pool Manager
Email: Edwina.McKenzie2@health.qld.gov.au
Timeline
GHLT Administration Support Officer (AO3)
Queensland Children's Hospital
09.2023 - Current
Administration Relief Pool Support Officer (AO4)
Queensland Children's Hospital
02.2023 - 02.2023
Relief Pool Administration Officer
Queensland Children's Hospital
02.2021 - 09.2023
High School Diploma -
Graduated From Mary Mackillop College
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