Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Georgia Wallis

Perth,WA

Summary

Dynamic bar manager with proven expertise at Bedford Arms Hotel, excelling in hospitality management and team leadership. Enhanced customer satisfaction through effective conflict resolution and innovative upselling strategies, driving revenue growth. Skilled in employee training and policy development, fostering a collaborative environment that promotes exceptional service. Flexible hard worker ready to learn and contribute to team success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bar Manager

Bedford Arms Hotel
Brookton, WA
03.2023 - Current
  • Managed bar staff, overseeing training and disciplinary actions as necessary.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Monitored bartender performance to ensure prompt and courteous service.
  • Implemented strategies to boost revenue through upselling techniques.
  • Resolved customer complaints regarding food and beverage quality efficiently.
  • Maintained cleanliness standards throughout bar area, including equipment and countertops.
  • Created promotional materials to advertise specials and upcoming events.
  • Conducted staff interviews and hired personnel to enhance customer retention.

Bar Tender

The Suburban Bar and Grill
Bertram, WA
11.2021 - 03.2023
  • Organized storeroom inventory, including cups, napkins, straws, and beverage supplies.
  • Maintained accurate inventory of liquor, beer, wine, and other beverages.
  • Stocked ice bins and coolers as needed throughout shifts.
  • Resolved customer complaints efficiently while maintaining professionalism.
  • Ensured sanitation of bar area, glassware, utensils, and equipment.
  • Provided tailored drink suggestions based on customer preferences.
  • Adhered to state regulations for responsible alcohol service.
  • Processed payments accurately using POS system and managed cash drawer.

Liquor Store Assistant

Aussie Liquor Discounts
Perth, WA
01.2018 - 11.2021
  • Verified invoice accuracy by checking deliveries against documentation.
  • Processed invoices and reconciled discrepancies to maintain financial integrity.
  • Assisted customers with inquiries, enhancing overall satisfaction.
  • Operated cash register to accurately process customer payments.
  • Restocked shelves with inspected returned items, ensuring quality control.
  • Prepared special orders for items unavailable on shelves, meeting unique customer needs.
  • Managed inventory by stocking new items and rotating existing stock for freshness.
  • Reviewed identification to ensure compliance with age restrictions, denying sales when necessary.

Education

Bachelor of Commerce - Business Law & Accounting

University of Western Australia
Perth, WA
07-2024

J.D. - Law

University of Canberra
Canberra, ACT

Skills

  • Critical thinking and analysis
  • Effective communication skills
  • Hospitality management
  • Customer service and relations
  • Time management strategies
  • Policy development and writing
  • Team building and collaboration
  • Employee training programs
  • Negotiation techniques
  • Conflict resolution strategies
  • Corporate law knowledge
  • Legal writing proficiency
  • Evidence analysis techniques
  • Contract review processes
  • Legal research capabilities
  • Team leadership

Certification

  • RSA
  • Approved managers
  • Manual car license
  • Bachelor's degree

Languages

English
Full Professional

References

References available upon request.

Timeline

Bar Manager

Bedford Arms Hotel
03.2023 - Current

Bar Tender

The Suburban Bar and Grill
11.2021 - 03.2023

Liquor Store Assistant

Aussie Liquor Discounts
01.2018 - 11.2021

Bachelor of Commerce - Business Law & Accounting

University of Western Australia

J.D. - Law

University of Canberra

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Georgia Wallis