Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Georgia Waters

Lennox Head

Summary

Responsible and hardworking employee with 5 years experience in supporting management functions for both retail, sales and e-commerce establishments. Alongside roles in marketing and social media management to successfully build rapport with customers and brand exposure. I am seeking a position that offers further professional challenges, utilising and building on my skillset.

Overview

6
6
years of professional experience

Work History

Sales Assistant and Ecommerce/Marketing Assistant

Arcaa
11.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Kept up-to-date with industry best practices, sharing insights to facilitate continuous improvement across all aspects of e-commerce operations.
  • Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
  • Assisted photo and content shoots, and helped the creative marketing team with content and ideas.
  • Managed multiple projects simultaneously, prioritising tasks for efficient completion within deadlines.

Social Media Manager

Peko Peko
02.2024 - 08.2024
  • Developed engaging online content for improved customer interaction.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message, and boosting customer engagement.
  • Produced photo and video content with excellent editing skills.
  • Optimised posting schedules based on platform-specific analytics to maximise content visibility.
  • Responded to comments, messages and feedback to build brand activity profiles.

Key Leader - Supervisor

Lululemon
09.2022 - 02.2024
  • Managing the team on a day to day basis, and aiding in any issues that arise.
  • Dealing with any cash discrepancies and customer queries.
  • Visual Merchandising.
  • Working with other team members to organise community and staff events.
  • Writing weekly reports on key performance indicators, providing management with further insight helping aid in informed decision-making.
  • Coaching junior team members, fostering professional growth and skill development.

Assistant Store Manager

Glassons LTD
01.2022 - 07.2022
  • Assisting the manager with all store operations, including writing weekly reports on sales, product movement and staff performance.
  • Dealing with all refunds, cash discrepancies and customer enquires/issues.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures.
  • Trained new employees on company policies, procedures, and best practices to ensure their success.

Front of House /Bartender

Seamus' Irish Bar
10.2019 - 02.2022
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Helped organise the bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Worked alongside my manager to train in local wines, beers and cocktail creations.
  • Maintained a clean, attractive and well-stocked bar area.

Front of House Assistant /Bartender

Furneaux Lodge Resort
12.2020 - 02.2021
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Promoted positive guest experiences by effectively addressing special requests or accommodations whenever possible.
  • Utilised multitasking abilities during peak hours, maintaining high-quality service under pressure.
  • Served high customer volumes during special events, nights, and weekends behind the bar.

Education

NCEA Level 1 - 3 -

Marlborough Girls College
Blenheim, New Zealand

Bachelor of Business - Marketing and Management

Massey University

Skills

  • Customer Experience
  • Staff Development
  • Team Management
  • Sales Operations
  • Marketing
  • Team collaboration
  • Competitor analysis
  • Organisation, prioritising, and multi-tasking

Languages

English

Timeline

Sales Assistant and Ecommerce/Marketing Assistant

Arcaa
11.2024 - Current

Social Media Manager

Peko Peko
02.2024 - 08.2024

Key Leader - Supervisor

Lululemon
09.2022 - 02.2024

Assistant Store Manager

Glassons LTD
01.2022 - 07.2022

Front of House Assistant /Bartender

Furneaux Lodge Resort
12.2020 - 02.2021

Front of House /Bartender

Seamus' Irish Bar
10.2019 - 02.2022

NCEA Level 1 - 3 -

Marlborough Girls College

Bachelor of Business - Marketing and Management

Massey University

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Georgia Waters