Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia Wetkin

Carindale,QLD

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

4
4
years of professional experience

Work History

Customer Service Supervisor/ SSA/ Fresh Service

Woolworths Metro
05.2023 - Current
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Completed payroll accurately and timely to meet employee expectations.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.

Retail Assistant

Pandora
10.2022 - 04.2023
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Increased sales and customer satisfaction through personalized servicing.

Waitress/ Bartender

Mamma Mia Trattoria Pizzeria
03.2022 - 12.2022
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.

Fast Food Team Member

McDonald's
11.2019 - 04.2022
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
  • Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Education

High School Diploma -

Cavendish Road State High School
Holland Park, QLD
11.2020

Certificate III - Business

Cavendish Road State High School
Holland Park, QLD
11.2020

Skills

  • Records Management
  • Schedule Management
  • Team Building and Leadership
  • Proficient in POS systems
  • Documentation and control
  • Handling Complaints
  • Time Management
  • Handling Escalations
  • Training and mentoring
  • Customer Service
  • Employee Scheduling
  • Problem-Solving

Timeline

Customer Service Supervisor/ SSA/ Fresh Service

Woolworths Metro
05.2023 - Current

Retail Assistant

Pandora
10.2022 - 04.2023

Waitress/ Bartender

Mamma Mia Trattoria Pizzeria
03.2022 - 12.2022

Fast Food Team Member

McDonald's
11.2019 - 04.2022

High School Diploma -

Cavendish Road State High School

Certificate III - Business

Cavendish Road State High School

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Georgia Wetkin