Georgia Williams
Berwick,Victoria
Summary
A dynamic and eager young individual with 2 years’ experience within the hospitality industry, currently I am a working in a permanent part time position within a Modern Australian restaurant-bar as a waitress and front of house customer service attendant. Previously I was employed as a Mc Donald's (Crew Member- Customer Service) on a part time after school hours basis. I'm looking to contribute my excellent customer service skills within your organisation as I thoroughly enjoy all aspects of hospitality and interactions with customers. I have a courteous personality with a willingness to learn and can follow procedures readily. In tandem with this I have a mature minded approach and pride myself in the way in which I collaborate with others and customers in the workplace. I can readily take direction and can adapt to high pressure situations with my ability to complete tasks by prioritising and organising what is most important.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waitress and Front of House
Sandros Cafe And Restaurant Bar
Berwick , VIC
12.2021 - Current
- Cultivated warm relationships with regular customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Front Counter Crew Member
McDonald's Pakenham
Pakenham , VIC
02.2019 - 02.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed multiple tasks in high-volume environment.
- Taking Orders, Customer Service, Processing payments (cash/eftpos/pay pass,) Processing/Packing orders,
- Interacting with team and customers, coordinating tasks, and orders in a timely and accurate manner
- Production: Cooking Fries, Packing Fries, make to order (via electronic order system) in timely and accurate manner
- · Front of House: Cleaning tables, Kiosk orders (assisting customers), general cleaning and customer assistance as required.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
High School Diploma -
Beaconhills College Village Campus
Berwick, VIC12.2021
Skills
- Excellent Communicator
- Customer Service and Rapport
- Prioritises tasks
- Adaptable
- Cash/EFTPOS management
- Punctual and Reliable
- Collaborative
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Willingness to learn
- Honesty
- Collaborative Relationships
- Goal orientated
- Warm and Friendly
Certification
Level 1 First Aid Training
2021 School House Captain
Working with Children's Check
Probationary Licence
Hobbies
Open Netball Ladies- Berwick Springs Netball Club
Timeline
Restaurant Waitress and Front of House
Sandros Cafe And Restaurant Bar
12.2021 - Current
Front Counter Crew Member
McDonald's Pakenham
02.2019 - 02.2020
High School Diploma -
Beaconhills College Village Campus
Level 1 First Aid Training
2021 School House Captain
Working with Children's Check
Probationary Licence
Similar Profiles
Amardeep SinghAmardeep Singh
Chef at 57 Cafe Bar RestaurantChef at 57 Cafe Bar Restaurant
Nancy WangNancy Wang
Waitress Trainee at Georges Restaurant Bar CafeWaitress Trainee at Georges Restaurant Bar Cafe
KONSTANTINOS KARLISKONSTANTINOS KARLIS
Restaurant Operator Manager at 50/50 Cafe Bar RestaurantRestaurant Operator Manager at 50/50 Cafe Bar Restaurant