Georgia Wilson
Umina Beach,NSW
Summary
- Self-motivated individual who thrives in multi-disciplinary team environments.
- Confident communicator and business leader able to give and receive effective instruction.
- High-quality customer service provider, continually striving to achieve client satisfaction and loyalty.
- Strong time manager capable of prioritising a diverse portfolio of tasks.
- Possess meticulous attention to detail and deep respect for client confidentiality.
- Expert in all aspects of business development, including sales and marketing strategy.
- Skilled in qualitative and quantitative sales analysis.
- Engage in ongoing professional development within the industry.
- Familiar with all current OHS regulations to ensure a safe and effective workplace environment.
- Develop long-term professional relationships with management, colleagues, clients and key stakeholders.
- Computer literate with advanced knowledge of MS Office, MYOB Accounting, MYOB Retail Manager and BASEPLAN Hire and Transport software packages.
Overview
14
14
years of professional experience
Work History
Inbound Sales and Customer Service Associate
Chrisco Hampers
10.2011 - 01.2012
- Maintained a high-volume inbound sales desk, issuing service quotations and closing telephone sales
- Provided exceptional customer service, resolving client complaints to ensure overall satisfaction
- Facilitated product returns in accordance with company policies
- Upsold products to increase sales revenue
- Identified service issues and implemented effective problem solving strategies
- Engaged in ongoing data entry and record management.
Advertising Sales Professional
Mahlab Media
02.2011 - 09.2011
- Managed all advertising sales for 'Project Manager Magazine,' exceeding sales targets to double revenue over seven months
- Implemented a successful client retention programme, developing strong partner relationships to maximise advertising potential
- Participated in ongoing business development, collaborating with finance and graphics professionals to generate new advertising material
- Conducted thorough market research to evaluate competition and establish new strategic goals
- Delivered comprehensive sales and financial reports to management and key client stakeholders
- Negotiated advertising contracts to ensure competitive pricing and lucrative deals
- Collaborated with magazine leadership and advertising staff, actively participating in meetings.
Sales Coordinator for Rentals and Construction
Onsite Rental Group
07.2010 - 12.2010
- Managed a high-volume desk, issuing quotations and making sales via telephone
- Provided exceptional customer service, responding to all client enquiries and complaints to ensure maximum satisfaction
- Developed effective professional relationships with associated companies and key stakeholders
- Leveraged customer relationships to increase sales throughout tenure
- Issued tenders and other financial statements upon request
- Handled petty cash and credit transactions reliably and responsibly
- Engaged in ongoing record management and database entry
- Coordinated all logistics and deliveries, liaising closely with clients to confirm details as necessary
- Supported two external sales representatives and provided comprehensive administration services.
Events Coordinator
'G' Force Events
01.2008 - 04.2010
- Coordinated all financial and personnel aspects of large-scale events
- Liaised closely with customers throughout the planning stages to ensure the successful execution of all event details
- Identified potential venues within the region and secured competitive pricing
- Generated event budgets, collaborating with clients to include all desired elements within their price range
- Delivered sales presentations, effectively communicating goals to senior management, clients and stakeholders
- Implemented dynamic marketing and advertising strategies, collaborating with a graphics team to combine the client's branding with the event
- Developed attractive sponsorship packages to increase sales throughout tenure
- Monitored all staging and audio procedures prior to the event
- Facilitated event ticketing to ensure maximum organisation
- Supervised volunteers and contracted artists to ensure smooth operations throughout the event
- Handled petty cash and other financial transactions reliably and responsibly
- Answered all telephone enquiries relating to scheduled events and cultivated relationships with prospective clients
- Provided comprehensive administrative services throughout tenure, including correspondence, record management and customer service.
Sales and Administration Manager
DASC Enterprises Pty Ltd (Trading as Phones on Broadway & Phone Avenue)
11.2000 - 12.2007
- Managed a dynamic team of ten sales staff members, providing opportunities for professional development and growth
- Cultivated strong professional relationships with Vodafone, the network carrier, as well as associated companies and creditors
- Implemented successful marketing and promotions strategies across three store locations
- Cultivated client loyalty through exceptional customer services
- Liaised closely with major customers, leveraging relationships to increase revenue throughout tenure
- Engaged in merchandising, targeting new clientele through dynamic visual displays
- Supervised all accounts payable and receivable for each store location
- Completed monthly Payroll and BAS preparation per corporate guidelines
- Reconciled all existing bank and credit account lines as necessary each month
- Conducted routine data entry to ensure accurate financial records.
Accounts Assistant
Achieve Global
04.1998 - 11.2000
- Completed all Accounts Payable and Receivable throughout Sydney, Melbourne and New Zealand efficiently and effectively
- Engaged in ongoing data entry and financial record management throughout tenure
- Reconciled all existing Achieve Global bank and credit accounts each month to ensure accounting accuracy
- Provided comprehensive banking, filing and administration services as necessary
- Developed strong relationships with clients, answering enquiries relating to their financial accounts.
Education
Advanced Diploma of Event Management and Marketing -
Macleay’s College
01.2009
Administration and Accounting Diploma -
Williams Business College
01.1997
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- POS System Operation
- Product and service solutions
- Refunds and exchanges
- Sales closing
- Inventory Control
- Negotiation
- Account Management
- Employee Management
- Product Merchandising
- Safety Regulations
- Appointment Scheduling
- Project Management
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Relationship Building
- Money handling abilities
- Calm Under Pressure
- Product and service knowledge
- MS Office
- Customer Relations
- Understanding Customer Needs
- Issue and Complaint Resolution
- Retail store support
- Microsoft Office
- Sales Transactions
Professionaldevelopmentandtraining
- Giving and Receiving Constructive Criticism (1999)
- Sales Coaching (2003)
- Sales (2003)
- MYOB Accounting and Retail Management (2005)
- Pacsoft Retail POS Training (2000)
- BASEPLAN (2008)
Professionalaffiliationsandmemberships
- National Aerobics Champion (1996)
- Assistant Manager BBO & RAD Ballet Dancer
Valueoffered
As a dedicated and knowledgeable sales management professional, I seek to bring my skills and abilities to your company. With over twelve years of experience in telecommunications and sales, I am experienced in implementing new business strategies to meet and exceed all established sales targets. After two years of maternity leave I am looking to transition into an exciting new role, brining my communication, marketing and customer service skills into a dynamic team.
References
- John Gerard, Onsite Rental Group, 02 9675 8700
- Tim Dixon, Music Oz, 0417 811 522
- Sam Chidiac, DASC Enterprise, 0416 777 778
Timeline
Inbound Sales and Customer Service Associate
Chrisco Hampers
10.2011 - 01.2012
Advertising Sales Professional
Mahlab Media
02.2011 - 09.2011
Sales Coordinator for Rentals and Construction
Onsite Rental Group
07.2010 - 12.2010
Events Coordinator
'G' Force Events
01.2008 - 04.2010
Sales and Administration Manager
DASC Enterprises Pty Ltd (Trading as Phones on Broadway & Phone Avenue)
11.2000 - 12.2007
Accounts Assistant
Achieve Global
04.1998 - 11.2000
Advanced Diploma of Event Management and Marketing -
Macleay’s College
Administration and Accounting Diploma -
Williams Business College