Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Georgia (Gena) Coombs

Frankston South,VIC

Summary

I am a dedicated individual with more than thirty years in retail and customer service.

I can work independently or as part of a wider team and have built strong relationships with colleagues and customers in the various roles that I have filled.

I continually strive to develop new skills and knowledge in any role that I have been offered.

Overview

9
9
years of professional experience

Work History

Cafe Supervisor , Barista and Floral Assistant

Organic Cart Cafe and Florist
Mornington, Victoria
03.2020 - 01.2024
  • Established quality control standards for food preparation, presentation, and taste.
  • Promoted positive working environment by encouraging team collaboration.
  • Supervised staff in providing excellent customer service to patrons.
  • Managed inventory, ordering supplies as needed.
  • Resolved customer complaints promptly and professionally.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Ensured efficient operation of café according to health and safety regulations.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.

Deli Manager

Henry's Mercato
Frankston, Victoria
02.2015 - 02.2020
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Monitored daily sales reports to maximize profitability.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Supervised deli staff to ensure efficient customer service.
  • Resolved customer complaints in a professional manner.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.

Education

Diploma of Business - Business Management

NSW Business College
Sydney NSW
01-1994

Skills

  • Coffee Shop Operations
  • Staff Training and Development
  • Point of Sale Systems
  • Customer Engagement
  • Continuous Improvement
  • Customer Experience Management
  • Cost Controls
  • Order Management
  • Staff Management
  • Foodservice
  • Floral and plant knowledge

References

References available upon request.

Timeline

Cafe Supervisor , Barista and Floral Assistant

Organic Cart Cafe and Florist
03.2020 - 01.2024

Deli Manager

Henry's Mercato
02.2015 - 02.2020

Diploma of Business - Business Management

NSW Business College

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Georgia (Gena) Coombs