Georgiana Machidon

• Residential Cleaning service (regular weekly or fortnightly cleaning):

- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.

- Disposed of trash and recyclables weekly.

- Changed bed linens and collected soiled linens for cleaning.

• Spring Clean Service ( enhanced cleaning of customer's house):

- Mopping, vacuuming, dusting, sweeping, kitchen cleaning, bathrooms and toilets, oven cleaning, mirrors and walls.

• Move Out Cleaning ( a thorough cleaning that aims to leave the property spotless for the next occupants) :

- Ceilings and Light Fixtures: remove cobwebs and dust.

- Walls and Floors: clean scuffs off walls and deep clean all flooring.

- Kitchen and Appliances: special attention to the oven, range hood, and other appliances, as well as countertops and cupboards.

- Bathrooms: focus on the toilet, shower, bathtub, and sink, ensuring they are free of mildew and soap scum.

- Windows and Blinds: Clean inside and out, including frames and tracks.

• Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
• Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
• Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
• Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Utilized customer service software to manage interactions and track customer satisfaction.

• Data entry using the bank software for the daily transactions made by the customers, in order to be processed and finalised.
• Identified and corrected data entry errors.
• Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
• Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
• Participated in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.

• Executed billing tasks and recorded information in company databases, for all the sold items to customers
• Back office billing for the sold smartphones and tablets.
• Verified accuracy of billing data and corrected discrepancies.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

• Sell and promote debit bank cards to the existent customers and new customers, using the company databases. This was a project based job done for ING Bank Romania, provided by CGS Romania
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, and customer oriented solutions.