Georgianna Gunter

Front of House Employee

Blanco and Horner Hospitality Management

06.2024 - Current

Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
Maintained a clean and organized workspace for optimal productivity and safety.