Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Georgia Rose Beeton

Summary

Dynamic and empathetic professional with a proven track record at Selectability, enhancing client wellness and independence through critical thinking and active listening. Excelled in fast-paced environments, from hospitality to retail, demonstrating exceptional communication and time management skills. A dedicated individual with a strong foundation in mental health, having completed the majority of units toward a Diploma of Mental Health and a Diploma of Drugs and Alcohol . Currently on a study break, I have gained valuable knowledge in areas such as therapeutic communication, mental health care strategies, substance use support, and harm reduction. I am eager to apply my skills and continue my professional development in a challenging role that will not only support my career progression but also allow me to contribute effectively. This opportunity presents a great challenge that aligns with my expertise, and I am confident in my ability to excel and grow within it.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lifestyle Support Worker

Selectability
05.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Developed and maintained strong relationships with community resources.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client care techniques.
  • Facilitated group settings to support consumers in identifying and achieving their personal and collective goals, fostering collaboration and empowerment.
  • Assisted consumers with updating personal information, conducting work health and safety assessments of their homes, and completing intake processes.
  • Well-trained with extensive knowledge and expertise in utilizing Wellbeing Stars to support and enhance consumer outcomes
  • Trained in crisis support, with the ability to provide assistance and guidance during challenging situations
  • In-depth understanding of the application process for NDIS, with experience in guiding clients through documentation, submission, and follow-up.

Waitress

Balcony Restaurant
12.2021 - 04.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Sales Assistant

Good Morning Coffee
02.2021 - 12.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Efficiently took customer orders via drive-thru, ensuring accuracy and clarity in relaying requests to kitchen and preparation staff.
  • Counted and reconciled the till at the end of each shift to ensure accuracy of cash, credit, and debit transactions.
  • Ensured a clean and organized work area, complying with health and safety standards.

Retail Customer Sales Associate

Hughenden Mitre 10
01.2020 - 12.2020
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Managed and responded to customer inquiries via email, ensuring timely and professional communication.
  • Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Diploma - Mental Health (In Progress)

TAFE Queensland
Cairns, QLD

Diploma - Drugs And Alcohol (In Progress)

TAFE QUEENSLAND
Cairns, QLD

High School Certificate -

The Cathedral School
Townsville, QLD
11-2021

Skills

  • Active listening
  • Professional boundaries
  • Cultural sensitivity
  • Critical thinking
  • Empathy and patience
  • Documentation and reporting
  • Risk management
  • Problem-solving
  • Excellent communication
  • Time management
  • Task prioritization
  • Teamwork

Certification

  • Certificate II in Hospitality
  • First Aid Certification
  • CPR Certification
  • Blue Card
  • NDIS Worker Screening card
  • Mental Health First Aid
  • RSA Certification

Timeline

Lifestyle Support Worker

Selectability
05.2022 - Current

Waitress

Balcony Restaurant
12.2021 - 04.2022

Sales Assistant

Good Morning Coffee
02.2021 - 12.2021

Retail Customer Sales Associate

Hughenden Mitre 10
01.2020 - 12.2020

Diploma - Mental Health (In Progress)

TAFE Queensland

Diploma - Drugs And Alcohol (In Progress)

TAFE QUEENSLAND

High School Certificate -

The Cathedral School

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Georgia Rose Beeton