Georgie Roel
Rothwell,QLD
Summary
I am a people pleaser with excellent time management and negotiation skills. I thrive under pressure and I'm agile in adapting to changing priorities. As a highly outgoing individual, I am confident in my ability to make a positive impact on business culture. I take pride in fostering community, building strong relationships with stakeholders both internal and external, and creating connections that drive success. With a focus on team work and loyalty, I am committed to working collaboratively with colleagues to achieve shared goals. My ability to build and maintain relationships is a key strength, and I am dedicated to ensuring that all stakeholders feel valued and supported. With a passion for excellence and a commitment to delivering results, I am confident that I can make a meaningful contribution to any organisation.
Overview
20
20
years of professional experience
Work History
Office Administrator / Travel Coordinator
AECI Mining
12.2023 - Current
- High Volume Travel and Accommodation Coordination (Domestic and International)
- Liaising with Mine Sites for onsite visitor passes and accommodation bookings
- Online Ordering and Management of Staff PPE and Office Stationary
- FIFO Roster compiling
- Coordination and Execution of Staff Events, Activities and Perks
- Raising purchase orders in SAP ECC6
- Onboarding set-up for new Employees (inc IT Set-Up)
- Logging / Reporting all Building Facilities Maintenance issues
- Management of Reception area and being the face of company visitors (Meeting and Greeting)
- Adhoc tasks assigned by Management Team and wider business such as: Flight Financial Reports, Scanning, Filing
Executive Assistant to CEO and Founder
Minor DKL Food Group (The Coffee Club Australia)
01.2020 - 07.2023
- CEO and CFO Calendar Management
- Organise staff travel & accommodation (Domestic and International)
- Respond and redirect emails and phone calls on behalf of Founder
- Organise offsite strategy days and events for Executive Leadership Team
- Organise staff team events (assist with event coordination and communication around event)
- Process receipt expenses and raise purchase orders for C-Suites when required
- Send meeting invites on behalf of CEO and preparation around meeting including: setting up room, organise catering, print and collate board papers and agendas
- Liaise with Executive Assistants in Thailand to align and lock in key dates for Executives (cadence for Q Review and Board Meetings)
- Prepare Store Visit Agendas and book dinners on behalf of executives when required
- Use discretion, confidentially and good judgment to protect c-level matters
- Send emails and memos regarding important announcements and events via internal social media platform
- Perform any adhoc duties assigned by the Leadership Team
- Office Management Tasks: Serve as a lead to office admin functions
- Act as first point of contact for any building related issues
- Log all building related and maintenance issues via AMP Portal
- Liaise with building management to fix all work place hazards (OHS)
- Ensure smooth running of the office
- Promoted team productivity by keeping supplies organised and well-stocked
Personal Assistant to Founder / Receptionist
Minor DKL Food Group (The Coffee Club Australia)
08.2014 - 08.2020
- Managing a high-volume switchboard
- Building professional and personal relationships with Clients, Customers, Franchisees and Suppliers both over the phone and in person creating a good solid first impression for the company's brand
- Maintaining/checking the company's generic email to help rectify and respond to customer feedback (negative & positive), Membership/VIP reward cards, Franchisee queries/applications, Employment/ HR related issues, Supply/procurement cold calls/queries, Marketing/Sponsorship requests/queries, Other various customer queries/concerns such as dietary, store opening hours/addresses etc
- Managing and maintaining company meeting rooms making sure meeting room protocol is followed
- Coordination & Management of high-volume outgoing freight/correspondence (approx
- 200Kpa)
- Ordering of Office Stationary/Supplies
- Adhoc duties such as Binding, Laminating, Data Entry, Updating franchisee data bases
- Sending monthly sale figures to each Coffee Club Centre Management across Australia
- Minute taking in weekly Admin Support Meetings
Franchise Care and Customer Relations Coordinator
Minor DKL Food Group (The Coffee Club Australia)
08.2016 - 08.2018
- Handle all customer complaints over phone and email
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Log all franchisee requests and queries via CRM portal ensuring they have been actioned
- Compile weekly CRM Reports for Managers listing all customer feedback (positive and negative)
- Assist the VIP Team with any membership related queries
Corporate Receptionist
Santos
01.2014 - 08.2014
- Company Overview: http://www.santos.com
- Meet and greet visitors, internal employees and contractors (approx
- 100 visitors per day)
- Deliver health and safety inductions to all incoming visitors
- Managing a computerised switchboard (approx
- 50 calls per day)
- Co-ordination and distributing of all visitors security/building access cards
- First point of contact for booking meeting room and room maintenance
- Assist the administrators with catering orders and setting up rooms and room maintenance
- Maintenance of Reception foyer to high standards
- Re-stocking and ordering of tea-point stations
Receptionist
RPS Group
01.2008 - 01.2014
- Company Overview: http://www.rpsgroup.com.au
- Managing a busy switchboard (approx
- 500 calls per day)
- Recording and distributing all incoming/outgoing correspondence
- (mail/local and international couriers /fax/email/etc)
- Overseeing the management, mileage logging and servicing of all company pool cars
- Overseeing the maintenance of all office equipment
- (Teleconference phones, video-conference units, printers, laptops etc.)
- Coordination of company benefits; (massages, skin checks, social club events, Friday drinks etc...)
- Responsible for ordering, distributing and documenting company cab charges, Qld transport Go-cards
- Responsible for organising all external and internal catering for the company
- Responsible for ordering office supplies i.e
- - stationary, printing cartridges, kitchenette stock
- Responsible for ordering and stock controlling all RPS envelopes, letterheads and branded merchandise
- Responsible for ordering staff business cards for all business units across Brisbane
- Responsible for updating the staff intranet with new projects and staff photos
- Responsible for sending out new starter notifications to all staff when a new colleague comes aboard RPS
- Http://www.rpsgroup.com.au
Para Recruitment Consultant
Aspire Recruitment
01.2007 - 12.2007
- Receptionist duties
- Assisting the Recruitment Consultants
- Entering candidate & client information onto the data base
- Reference checking
- Formatting candidate's resumes
- Writing and posting adverts on seek & my career
- Conducting registrations
- Calling all candidates on a regular basis to see if they are still looking for work
- Updating candidate and client information on the data base
- Phone screening candidates and booking them in for interviews
- Interviewing candidates
- Setting candidates up on testing and entering results into the data base
- General Administration duties
Administrative Assistant
Bis Recruit
01.2005 - 11.2006
- September 05 – July 06 Bis – Recruit London, UK (Working GAP Year)
Education
High School Diploma -
Ipswich Girls Grammar School
Skills
- Interpersonal Communication
- Conflict Resolution Skills
- Multitasking Abilities
- Emotional Intelligence
Hobbies and Interests
- Health & Fitness
- Travel
- Personal Development
- Real Estate
Timeline
Office Administrator / Travel Coordinator
AECI Mining
12.2023 - Current
Executive Assistant to CEO and Founder
Minor DKL Food Group (The Coffee Club Australia)
01.2020 - 07.2023
Franchise Care and Customer Relations Coordinator
Minor DKL Food Group (The Coffee Club Australia)
08.2016 - 08.2018
Personal Assistant to Founder / Receptionist
Minor DKL Food Group (The Coffee Club Australia)
08.2014 - 08.2020
Corporate Receptionist
Santos
01.2014 - 08.2014
Receptionist
RPS Group
01.2008 - 01.2014
Para Recruitment Consultant
Aspire Recruitment
01.2007 - 12.2007
Administrative Assistant
Bis Recruit
01.2005 - 11.2006
High School Diploma -
Ipswich Girls Grammar School
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