Georgie Brousil
Frankston,VIC
Summary
Motivated and adaptable professional with a strong background in customer service, transitioning into the teaching support field. Possessing excellent communication, problem-solving, and interpersonal skills. Eager to apply these abilities in an educational setting. As a parent, brings a natural understanding of children's needs, learning styles, and the importance of creating a supportive and engaging environment. Leveraging experience in teamwork, organization, and patience to provide valuable assistance to both teachers and students.
Overview
19
19
years of professional experience
Work History
Receptionist/ Retail Assistant Manager
Peninsula Hot Springs
Vic
05.2022 - Current
- Welcomed visitors and customers warmly, offering professional engagement.
- Scheduled meetings, engaged with visitors and maintained visitor information.
- Managed incoming calls and inquiries efficiently.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Contributed to building strong client relationships through consistent engagement.
- Enhanced visual display through effective merchandising.
- Monitored shopper behavior to further loss prevention objectives.
- Managed and processed digital customer purchases.
- Enhance business performance to fulfill budget targets.
- Ensure latest products are available for customers on e-commerce site.
- Managed supplier relationships to enhance procurement processes.
- Enhanced team skills through educational programs.
Store Manager
Decjuba
08.2018 - 05.2019
- Connected with customers to enhance their shopping experiences.
- Achieved consistent success meeting monthly KPI requirements.
- Rotated merchandise and displays to feature new products and promotions
- Conducted workshops to foster professional growth.
- Generated schedules for effective team allocation.
- Implemented strategies to prevent company asset losses effectively.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Assistant Manager
Puma
01.2014 - 07.2018
- Handled inventory management.
- Completed routine tasks essential to the beginning and ending of business hours.
- Collaborated with design team on Richmond football club jersey creation.
- Created appealing product displays to boost customer engagement.
- Maintained high levels of service quality while driving day-to-day sales.
- Provided assistance to the marketing department.
- Working with sponsored athletes.
- Styled athletes for brand promotion events.
- Facilitated provision of boots and training equipment to Richmond football club.
- Achieved established key performance indicators consistently.
- Managed scheduling and allocation of staff shifts.
- Conducted comprehensive team training sessions.
Store Manger
Factorie
11.2012 - 10.2014
- Surpassed key performance indicators consistently.
- Managed inventory levels across various departments.
- Developed strategies to minimize inventory shrinkage.
- Coordinated shift assignments effectively.
- Designed attractive merchandise displays.
- Conducted training sessions to enhance team skills.
- Managed customer inquiries efficiently.
- Ensured secure and efficient store lockup procedures at the start and end of each day.
- Achieved budgetary objectives through strategic planning.
Assistant Manager
Glassons
01.2011 - 02.2012
- Efficiently reached predefined performance indicators.
- Enhanced operational standards for store performance.
- Optimized display strategies for increased customer engagement.
- Enhanced team skills through structured training programs.
- Maintained high levels of client satisfaction.
- Boosted revenue by implementing effective sales strategies.
- Managed inventory for optimal stock levels.
- Developed protocols to detect and respond promptly to suspicious activities.
Hairdressing Apprentice
Hairmoves
10.2006 - 12.2010
- Delivered product details to enhance customer knowledge.
- Enhanced customer satisfaction through offering a variety of color options.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods
- Handled appointment scheduling efficiently.
- Assisted hairdressers with cutting, coloring and styling hair to keep salon workflow efficient
- Sold and promoted hair care products
- Prepared clients' hair for treatment using shampoo and conditioner at wash station.
- Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and colour.
- Proficient in all aspects of qualified hairdressing.
Education
Certificate IV - Education Support
Chisholm Institute
Melbourne, VICCertificate III - Hairdressing
Chisholm Institute
Frankston, VICBachelor of Fashion - Bachelor of Branded Fashion Design
Torrens University Australia, Flinders Street Campus, Melbourne
Melbourne, VIC2017
Karingal Park Secondary College
Frankston, VIC2006
Skills
- Team leadership and coaching
- Strong creative and design skills
- Communication
- Merchandising
- Goal-oriented
- Organisation
Timeline
Receptionist/ Retail Assistant Manager
Peninsula Hot Springs
05.2022 - Current
Store Manager
Decjuba
08.2018 - 05.2019
Assistant Manager
Puma
01.2014 - 07.2018
Store Manger
Factorie
11.2012 - 10.2014
Assistant Manager
Glassons
01.2011 - 02.2012
Hairdressing Apprentice
Hairmoves
10.2006 - 12.2010
Bachelor of Fashion - Bachelor of Branded Fashion Design
Torrens University Australia, Flinders Street Campus, Melbourne
Karingal Park Secondary College
Certificate IV - Education Support
Chisholm Institute
Certificate III - Hairdressing
Chisholm Institute