Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

GEORGIE CARSON

Newcastle,NSW

Summary

A self-motivated, hard working customer service champion with great communication skills and an ambition to succeed. A fantastic team worker with the ability to adapt to changing circumstances. A passion for people and real desire to develop amazing relationships at work.

Overview

14
14
years of professional experience

Work History

Sales

Pandora
09.2023 - Current
  • Increased KPI driven sales by building strong customer relationships and providing excellent service.
  • Improved store appearance with effective product knowledge; merchandising and creative displays.

Retail Supervisor

Depot Ski Hire
06.2021 - 10.2023
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Managed inventory levels for optimal stock availability and minimized overstock situations.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.

Hospitality Team Leader

Various Venues
05.2010 - 06.2023
  • Focussing on exceeding customer's expectations and with a genuine smile; working independently and collaboratively in a team environment.
  • Improved employee performance by designing and implementing effective training programs.
  • Minimized complaints through proactive issue resolution and consistent follow-up with guests.
  • Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
  • Stock management and ordering; including data entry and budgeting.
  • Worked across a range of venues from cafes; bars; pubs and restaurants.

Mystery Shopping Assessor

ABa Quality Monitoring
10.2015 - 12.2022
  • Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
  • Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
  • Data entry; report writing; communication skills and attention to detail.

Team Leader

De Bortoli Wines
01.2019 - 01.2022
  • Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
  • Trained new staff members, providing guidance and support throughout their inductions.
  • Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
  • Team leading on projects; problem-solving and delegating staff members to ensure deadlines are met.

Sales Assistant

River Island
09.2015 - 08.2018
  • Achieved high levels of customer satisfaction with personalized styling recommendations.
  • Assisted in merchandising displays, resulting in better product visibility and higher sales conversions.
  • Improved stockroom efficiency by implementing a streamlined inventory management system.
  • Reconciled daily summaries of transactions to balance cash drawers through effective cash handling.
  • Trained new members of staff and supervised the on floor teams.

Recruitment Consultant

Premier Work Support
05.2016 - 08.2016
  • Responsible for telephone leads; conducting phone interviews and associated administration.
  • Expanded the company's talent pool by actively sourcing candidates through networking and job boards.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and relevant passes to ensure a smooth integration into new roles.

Education

BA (Hons) - Business Management

Liverpool John Moores University
07.2018

Skills

  • Logical and Analytical Skills
  • Customer Service
  • Interpersonal Skills
  • Organisational Skills
  • Cash Handling
  • Complex Problem-Solving
  • Staff Management
  • Inventory Control
  • Data Accuracy
  • Staff Training and Procurement
  • Team Work
  • Leadership

References

References available upon request 

Timeline

Sales

Pandora
09.2023 - Current

Retail Supervisor

Depot Ski Hire
06.2021 - 10.2023

Team Leader

De Bortoli Wines
01.2019 - 01.2022

Recruitment Consultant

Premier Work Support
05.2016 - 08.2016

Mystery Shopping Assessor

ABa Quality Monitoring
10.2015 - 12.2022

Sales Assistant

River Island
09.2015 - 08.2018

Hospitality Team Leader

Various Venues
05.2010 - 06.2023

BA (Hons) - Business Management

Liverpool John Moores University

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GEORGIE CARSON