Georgie Collins
Geraldton,WA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
9
9
years of professional experience
Work History
Volunteer
North Midland Hockey Ass.
04.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Barista
Tarts And Co/ Culinary HQ
01.2016 - 09.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Retail Sales Assistant
Wild Gift And Cards
01.2015 - 12.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Located merchandise across various stores to address customer needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Education
High School Diploma -
Geraldton Senior College
Geraldton, WA10.2014
Certificate II - Business Administration
Central Regional TAFE
Geraldton, WA10.2014
Skills
- Special Orders
- MS Office
- Filing
- Gift Wrapping
- Sales Records Management
- Payment Processing
- Item Ticketing and Pricing
- Cash Handling
- Stock Management
- Store Opening and Closing
- Till Counting
- Showroom Maintenance
- Product and Service Sales
- Service Referrals
- Administrative Support
References
Personal Reference:
Sharon Smyth
0419 642 240
Past employers:
Bianca Shepley (Tarts and Co)
0428 528 044
Timeline
Volunteer
North Midland Hockey Ass.
04.2021 - Current
Barista
Tarts And Co/ Culinary HQ
01.2016 - 09.2020
Retail Sales Assistant
Wild Gift And Cards
01.2015 - 12.2015
High School Diploma -
Geraldton Senior College
Certificate II - Business Administration
Central Regional TAFE
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